Senior Technical Success Manager, Strategic - West
Listed on 2026-09-22
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IT/Tech
the company is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Winter 2026 Report, the company is the best-in-class solution for product, data, and marketing teams.
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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
the company's Commitment to Diversity Equity & Inclusion (DEI): the company believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About
The Role & Team
the company is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, the company is the best-in-class solution for product, data, and marketing teams.
Learn more at the
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
The Customer Success team is responsible for building relationships with and driving long-term value realization for the company's customers.
The Senior Technical Success Manager, Strategic owns customer deployment, adoption, and value realization across the company's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.
As a Senior Technical Success Manager, Strategic, you will:- Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect the company usage to measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and…
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