Dedicated Fleet Account Manager

Overview

PACCAR Parts is seeking a Dedicated Fleet Account Manager to join our Dedicated Fleet Support team. The Dedicated Fleet Support team builds and manages relationships across PPD, Kenworth, Peterbilt, PACCAR Dealers, and the top 100 fleet customers. The role directly manages and cultivates strategic customer relationships with PACCAR’s top 100 fleet customers to improve vehicle uptime and deliver exceptional customer experience in a fast-paced, time-sensitive environment.

• Partner with fleets, dealers, and internal PACCAR teams to identify and execute customized solutions that return trucks to service as quickly as possible when parts are needed or to collaborate with field service when an issue is service-related.
• Collaborate closely with Materials, Marketing, and other PACCAR teams to explore all available options and remove barriers to repair.
• Build, maintain, and grow strong relationships with strategic fleet customers to drive loyalty and long-term partnership.
• Work closely to support dealers and fleets to ensure clear, timely, and effective communication across all stakeholders.
• Negotiate with suppliers and vendors to improve parts availability and lead times; identify alternate sourcing strategies when required.
• Research, coordinate, and manage expediting, special orders, and shipment issues, including end-to-end tracking to ensure on-time delivery.
• Facilitate cross-department collaboration to drive efficient and timely-issue resolution.
• Develop, maintain, and analyze reports and dashboards related to program, fleet, dealer, and supplier performance; identify trends and recommend actions for improvement.
• Recommend and coordinate proactive stocking strategies, including recommended parts lists, campaign preparation, and trend-based analysis.
• Host and participate in meetings with fleets, dealers and sales teams to review performance, trends, processes, and communication improvements.
• Travel to fleet and dealer locations as needed to engage with management teams and support key initiatives.
• Accurately document activities, decisions, and outcomes in TCS 365 and AS400 systems.

• Ability to prioritize and perform effectively in a demanding, fast-paced environment
• Strong customer service mindset with a positive, solution-oriented approach to challenging situations
• Proven ability to manage multiple concurrent requests and projects with strong organizational skills
• Thoroughness and initiative in following up on tasks until they are brought to closure
• Flexible and adaptive approach
• Highly effective and efficient oral and written communication skills

• Bachelor’s degree in a related field; otherwise, enrolled, actively pursuing and within 2 years of completion required
• Minimum of 1 year of relevant professional experience required
• Experience with supply chain management, customer service, Salesforce, AS 400, and/or Six Sigma training are a plus
• Ability to travel up to 15% of the time
• Proficiency in software applications:
  Excel, PowerPoint, and Word.

• 401(k) with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

The salary range for this position is $70,500 - $96,690 annually. This position is eligible for a holiday gift and may offer relocation assistance benefits. Additionally, this role is eligible for the full range of benefit options listed above.

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer.
• PACCAR values diverse teams and an inclusive work environment.