Senior Manager IT Business Operations

Position Location

Position can be located in WA or CO. Listed Salary range is for WA based candidates only - pay is based on geographic location.

This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets.

This role is also responsible for communicating business goals and objectives to the team.

• Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly;
  
  partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
• Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross‑functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Manages information relevant to forecasting business future technical and operational information needs.
• Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
• Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
• Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Manages the implementation of technology or business process integration plans.
• Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
• Manages systems and business process activities.
• Provides support to senior leadership by providing information regarding business and technology issues.
• Leads and coordinates inter‑ and intra‑departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Manages resources to ensure deliverable due dates and requirements are met.
• Manages operational performance reports within and across business functions or areas.
• Manages the development of resource capacity planning, demand management processes, and workforce planning.
• Tracks annual IT staffing, purchasing and operations and capital budgets.
• Manages the development, tracking, maintenance, and reporting of performance metrics.
• Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
• Provides analytics to evaluate and ensure efficient, cost…