District Parts​/Service Manager - WE

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Exempt

This role provides dealership consulting and support to enhance the Service Customer Experience while maintaining dealership profitability. The position focuses on strengthening customer perception of the Kia brand and dealer, and maximizing repeat purchase intent. The District Parts & Service Manager supports dealers in marketing Kia parts and accessories, increasing service retention, and ensuring compliance with all Kia America (KUS) standards and policies.

Regular dealership visits are an essential function of this role.

• 1st Priority - 30%:
  Customer
  
  Experience:
  
  Manages and directs all District Service activities in accordance with KUS corporate and regional policies and procedures. This includes achievement of all Customer Satisfaction, Service Retention, and Quality initiatives and targets.
• 2nd Priority - 30%:
  Parts Sales & Marketing:
  Manages and directs all District Parts activities in accordance with KUS corporate and regional policies and procedures. This includes PIO/DIO, drop ship, parts and service marketing, and achievement of monthly and annual parts sales targets.
• 3rd Priority - 20%:
  Warranty:
  Lead all District Warranty activities in accordance with KUS corporate and regional policies and procedures.
• 4th Priority - 10%:
  Training:
  Manages and directs all District Fixed Operations Training activities in accordance with KUS corporate and regional policies and procedures.
• 5th Priority - 10%:
  Customer Care Consulting:
  Manages and directs all District Customer Care activities, including limited technical assistance, Express Service, and Kia Service Rental Program, in accordance with KUS corporate and regional policies and procedures.

• Conduct annual and ongoing business planning with dealerships, including parts and labor forecasting, capacity planning, financial goals, and customer experience initiatives.
• Drive achievement of customer satisfaction and retention objectives using customer feedback, audits, mystery shopping, and performance monitoring.
• Ensure dealer compliance with all Kia America (KUS) standards, policies, warranty requirements, and incentive programs.
• Support dealer development through staff training, coaching, and implementation of service technologies and retention programs.
• Promote Kia parts, accessories, and service programs; oversee marketing efforts and fixed operations co‑op expenditures.
• Guide parts inventory management, special‑order procedures, and reporting to meet business goals.
• Support warranty operations, audits, labor rate submissions, and documentation accuracy.
• Facilitate KUS training enrollments, support new dealers, and maintain training records.
• Provide customer care consulting, complaint resolution, goodwill guidance and technical assistance, including campaign support and quality feedback to KUS.

Bachelor’s degree or equivalent experience.

• Specialized OEM automotive vocational or technical training preferred.
• Wholesale and retail dealership experience preferred.
• Business consulting experience.

• Demonstrated evidence of technical aptitude, either via formal education or hands‑on…