Field Operations Director

Who Are We

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property‑casualty insurers in the industry for over 170 years. Join us to discover a culture rooted in innovation and collaboration.

Operations, Underwriting

Annual base salary range: $ – $. The actual salary is determined by factors such as scope, complexity, location, skills, education, training, credentials, experience and other employment conditions. Employees are also eligible for performance‑based cash incentive awards.
Target openings: 1.

The role leads a team of Operations leaders across multiple sites to achieve national‑scale results. You will use strategic planning, business acumen, and the ability to motivate and engage others to advance Travelers’ vision. Responsibilities include managing all operations and processes related to policy service activities, executing strategic initiatives, driving change management, and continuously improving operational capabilities. You will also grow and retain Business Insurance accounts while meeting profitability targets, reducing operating costs, and deepening agency relationships.

• Partner with Underwriting leaders to create, align, and prioritize strategic direction.
• Interpret business results to define, articulate, and proactively determine future opportunities.
• Conceptualize, articulate, build a coalition of support, and drive flawless execution of a strategic action plan to achieve the broader Travelers’ vision.
• Exhibit effective change‑leadership abilities and successfully move teams through transformational change.
• Effectively lead virtual teams by building trust and engaging employees who work in remote settings to create dynamic teams.
• Assess workflow and ensure processes are as efficient as possible and consistently support a high‑quality end‑product; proactively adjust in collaboration with peers and partners as needed.
• Develop and implement long‑term staffing plans to anticipate turnover and job‑market conditions.
• Proactively identify training needs of the leadership team and take action on under‑performing results.
• Create and maintain an engaging, welcoming, and collaborative organizational environment where Operations is a career destination.
• Perform other duties as assigned.

• College degree.
• 6 years of experience in underwriting, service, sales, claims, finance, and/or operations.
• 4 years of management experience.
• Strong understanding of Property‑Casualty products and services.
• Leadership with courage and accountability in decision‑making to challenge the status quo and influence across all levels.
• Support senior leaders in developing vision and strategy.
• Take responsibility for self, team, and business outcomes.
• Create a culture where innovative ideas are encouraged and supported.
• Resolve conflict and address escalated issues with optimum outcomes.
• Display strong leadership presence that inspires, develops, and engages staff.
• Leverage financial metrics to drive strategy that delivers business results within budget while mitigating expense to achieve profitability targets.
• Synthesize reporting metrics to determine organizational trends and subsequent opportunities to provide value to customers and employees.
• Seeks opportunities to optimize workflows and resources across Operations.
• Connect metrics to broader organizational and industry trends and translate trends into a communicable action plan.
• Strong operational skills with the ability to articulate processes clearly and methodically.
• Engaged and passionate about developing self and others.
• Effective team builder who focuses on customer experience, continuous development, innovation, transparency, and results.
• Commitment to the employee experience and diversity of thought.
• Effective communicator who adapts style to the audience and maintains strong relationships.
• Resolve conflicts with empathy and caring.
• Possession of an insurance designation such as CPCU, CIC, or similar.

• Three years of leadership experience with direct management of staff.
• Fou…