Director, Operations; Williams Landing

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It delivers Victoria’s 24‑hour emergency call‑taking and dispatch services for Police, Fire, Ambulance and VICSES.

TSV’s integration of emergency services communications is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

We are seeking an accomplished operational executive to lead the delivery of emergency communications at our Williams Landing Emergency Communications Centre. Reporting to the Chief Operations Officer, this pivotal role is responsible for strategic and operational leadership of emergency and non‑emergency communications, ensuring Victorians receive timely, safe and effective emergency response services when they need them most.

• Lead metropolitan operations by providing strategic and operational leadership for 24/7 emergency and non‑emergency communication services across the State Emergency Communication Centres.
• Build organisational capability by leading and developing a high‑performing leadership team, fostering a culture of accountability, inclusion, wellbeing, continuous improvement and operational excellence.
• Drive operational performance through effective workforce planning, resource optimisation, governance, risk management, quality assurance and performance reporting to meet community expectations and legislative obligations.
• Strengthen strategic partnerships by building trusted relationships with emergency service agencies, government, industry partners, unions and key stakeholders.
• Lead transformation and innovation by championing organisational change, technology‑enabled service improvements and future‑focused operating models that enhance emergency communications capability.

You are an experienced executive leader with a strong operational background in emergency management, public safety or a similar complex 24/7 service delivery environment. You thrive leading large operational teams through change while maintaining a relentless focus on service delivery, people leadership and community outcomes.

• Extensive executive leadership experience leading large, complex operational teams in emergency services, public safety or similarly regulated 24/7 environments.
• Demonstrated success driving operational performance, organisational resilience and continuous improvement through strategic leadership and innovation.
• Strong understanding of emergency management, multi‑agency operations and incident management frameworks, including AIIMS.
• Proven ability to build trusted partnerships and influence outcomes across government, emergency service agencies and diverse stakeholder groups.
• Strong commercial and organisational acumen, including workforce planning, financial management, governance and strategic decision‑making.
• Relevant tertiary qualifications in leadership, business, management or emergency management (postgraduate qualifications highly regarded).

• Competitive salary and flexible working arrangements.
• Employee assistance program for employees and eligible family members.
• Discounted health insurance, banking services and gym membership.
• ‘Member link’ discount card, accepted by thousands of retailers and service providers.
• Free staff parking at all sites.
• Salary packaging options after an initial service period.

Triple Zero Victoria is committed to the principles of equal opportunity, diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms – gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles.

Our aim is to create a workforce that reflects the Victorian community in which we live.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. Employment is subject to demonstrating evidence of Australian working rights.

Preferred candidates will be required to complete a pre‑employment medical declaration, with employment subject to a National Police Check clearance.

All applications must be submitted via the Triple Zero Victoria Careers Portal. Only applications received through this portal will be considered.