Supervisor, Operations

Supervisor, Operations CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE:

Broad River Retail is currently seeking for Supervisor, Operations to join our Operations team. The position is responsible for supervising tasks and productivity of distribution center people and processes. This includes overseeing the receiving, storage, and preparation of product, as well as managing inventory accuracy, to ensure timely and accurate order fulfillment.

DAY IN THE LIFE AS THIS MEMORY MAKER:

Supervise daily warehouse operations including receiving, inventory control, returns, staging, loading, and shipping.

Lead daily startup meetings communicating safety, operational goals, KPIs, and priorities.

Assist Operations Manager in monitoring labor productivity and staffing to meet daily workload demands.

Coach employees through regular feedback, performance discussions, and development planning.

Assist Operations Manager in conducting performance evaluations and participate in disciplinary actions when necessary.

Maintain compliance with OSHA, company safety policies, and warehouse best practices.

Ensure inventory accuracy through audits, cycle counts, and process verification.

Partner with our 3PL, Retail Operations, Customer Experience, and Supply Chain to resolve operational issues.

Drive continuous improvement initiatives using Lean principles.

Assist Operations Manager with hiring, onboarding, and training new employees.

Assist Operations Manager in creating schedules while managing attendance and overtime.

Ensure compliance with company SOPs and quality standards.

Support peak season planning and execution.

Maintain warehouse organization standards.

Assist all fellow Memory Makers on the floor with any tasks as needed to ensure successful and efficient operations.

MEMORY MAKER PERKS & BENEFITS:

This position is paid semi monthly.

You will receive benefits after 60 days of employment such as Medical, Dental, and Vision with our 3rd party agency

Medical, dental, vision, and life insurance options available upon conversion to BRRYou will receive 8 Vacation days in the first year, up to 12 days after the 4th year. You will receive 5 Wellness days and 3 Paid Holidays. You will also be eligible for Washington Paid Sick Leave upon conversion to BRR
401K matching contribution up to 4% upon conversion to BRRYou may be eligible to participate in the profit-sharing bonus program upon conversion to BRR Employee discount (40%) at BRR locations upon conversion to BRR Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU:

Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.#BRROperationsWHAT

YOU’LL NEED TO SUCCEED:

Positive outlook and encouraging mentality

Ability to lead and motivate their team to achieve the company's goals and objectives

Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision

Effectively plan and organize the work of their team, including tasks, schedules, and attendance

Effectively communicate with their team, as well as with other departments both…