Workforce Management Lead - Call Center Ops & Analytics
Listed on 2026-09-22
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Management
Change Management, Project & Program Management, Business Analyst, Operations Management
Alliant Insurance Services is seeking a Manager, Workforce Management to lead the end-to-end workforce lifecycle, from long-term forecasting to real-time execution. You will head a team of analysts to ensure SLAs and contractual requirements are met, optimizing resources and maintaining audit readiness.
The role bridges operational data with strategic execution, focusing on forecasting accuracy, KPI tracking, and cross-functional collaboration with operations, training, and quality teams.
We are looking to fill the Workforce Management Lead
- Call Center Ops & Analytics position at Alliant Insurance Services in WA, United States.
We have an opening for a Workforce Management Lead
- Call Center Ops & Analytics in WA, United States within Human Resources, Management & Operations.
This role, Workforce Management Lead
- Call Center Ops & Analytics at Alliant Insurance Services, could be your next opportunity.
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