Operations Supervisor- Safety and Security

Under general direction of the Assistant Manager of Safety and Security, provide supervision, direction, and inspection of safety and security staff to ensure department policies are being followed. They coordinate and assign work to division leads and security specialists assigned in their perspective areas. This position responds to incidents where a supervisor is needed to handle certain issues.

• 30% Provides administrative leadership in the Safety and Security Department, within Division and assigned schools; develops and recommends departmental operation goals and objectives that are consistent with District Strategic Plan, District Policies, State and Federal laws; works collaboratively with Safety and Security Management and other staff.
• 30% Supervises and coordinates security staff assigned at schools and responding to school incidents; assigns and reviews work; evaluates performances; provides recommendations regarding hiring; promotions, performance improvement plans and terminations; develops and provides staff training; researches best practice and develops Safety and Security Operation Manual procedures and protocols.
• 10% Collaborates with Seattle Police Department, City Crime Councils; provides technical assistance to schools, and security staff to prevent, prepare, respond and recover from incidents of youth and gang violence.
• 10% Responds to critical incidents district-wide; develops operation orders; intervenes and eases conflict among individuals and/or groups; drives to different sites within the district; responds to incidents on off-shift hours as required.
• 10% Conducts and coordinates investigations regarding criminal, civil or administrative matters; maintains a high level of confidentiality for both on-going and closed investigations; may use video surveillance equipment; monitors incident reports to determine patterns; analyzes incident reports for patterns and to maintain statistical information; provides reports to the Safety & Security Management Team.
• 5% Transports illegal drugs and weapons to the evidence safe, maintains chain of evidence including investigation reports and records of all materials placed in the evidence safe in compliance with applicable regulations
• 5% Attends a variety of meetings, conferences and seminars to maintain current knowledge of assigned area; monitors current research, trends, issues and practices, communicates findings as appropriate.

• Serves as backup to Management during absences or when unavailable
• Performs related duties consistent with the scope and intent of the position as requested.

Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality

• Makes customers and their needs a primary focus of his/her actions.
• Thinks ahead and considers the impact of actions both internally and externally.
• Develops trust, credibility and maintains strong relationships with customers.
• Goes the extra mile to satisfy customer needs and expectations

Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

• Identifies labor and resources required to efficiently complete job functions.
• Develops effective communication tools to train and interact with team members.
• Develops key metrics and business drivers to monitor job functions and report on progress.

Accurately determines the length and difficulty of tasks and projects; sets clear, realistic and measureable goals; sets priorities and time parameters to accomplish tasks and projects; anticipates roadblocks and develops contingencies to redirect tasks so momentum is not lost.

• Allocates and coordinates time effectively and efficiently to avoid conflicts.
• Anticipates potential problems and develops plans to address them.
• Develops an appropriate work plan to achieve results.
• Monitors progress, responds to problems and measures performance.

Creates a climate in which people want to do their best; can assess each person's strenghts and use therm to get the best out of him or her; promotes confidence and optimistic attitudes; is someone people like working for and with.

• Creates a climate in which people want and choose to do their best.
• Makes each individual feel that his/her work is important.
• Creates a high performance…