Director of Customer Experience & Journey Innovation
Listed on 2026-10-06
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Management
Project & Program Management
Navia Benefit Solutions, Inc. seeks a Director, CX to design and oversee the end-to-end client and participant experience, integrating insights from product, operations, and compliance.
You’ll lead cross-functional teams, map journeys, and deliver secure, intuitive benefits platforms (FSA, HSA, HRA, COBRA) while driving satisfaction and retention. This role partners with executive leadership to translate market needs into compliant product features and scalable experience improvements across
Consider building your career as a Director of Customer Experience & Journey Innovation at Navia Benefit Solutions, Inc.
The following position is for a Director of Customer Experience & Journey Innovation with Navia Benefit Solutions, Inc.
Our group is growing, and we are hiring a Director of Customer Experience & Journey Innovation in Renton, WA, United States.
This position is for the Director of Customer Experience & Journey Innovation role at Navia Benefit Solutions, Inc.
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