Store Protection Specialist

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving

* Career growth. We develop industry leading talent because Ross grows when our people grow

* Teamwork. We work together to solve the hard problems and find the right solution

* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL

PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.;
The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.;
Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.;
Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe ;
Secure Environment:

* Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.

* Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.

* Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams ;
Partnerships:

* Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.

* Treats all Customers and Associates with respect.

* Demonstrates courtesy, friendliness, and professionalism at all times.;
Recognizes Associates using Company recognition programs.

* Regular involvement with internal and external partners.;
May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.

* Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

* Represents and supports the Company brand at all times.

* Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft ;
Fraud:

* Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.

* Gathers theft indicators and uses internal or external intelligence to impact shortage trends.;
Effectively communicates to Store Leadership and Loss Prevention Leadership.

* Adheres to Company policy for external theft response.

* Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

* Increases Store awareness on effective processes to minimize operational shortage.;
Trains and educates Associates on shortage reduction initiatives.

* Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES:

* Manages Work Processes

* Business Acumen

* Plans, Aligns ;
Prioritizes

* Builds Talent

* Collaborates

* Leading by Example

* Communicates Effectively

* Ensures Accountability ;
Execution

QUALIFICATIONS AND SPECIAL

SKILLS REQUIRED:

* High School education or equivalent required, AA degree preferred.

* One year retail supervisor experience or similar training preferred.

* One year loss prevention/security training preferred.

* Active Security Guard License preferred

* Ability to work effectively in a fast-paced environment.

* Strong communication skills.

* Demonstrated ability to build and maintain relationships with the Store team.

* Excellent Customer service skills.

* Proven ability to effectively resolve conflict.

* Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not…