Golf Practice Facility Assistant; Seasonal

Position: Golf Practice Facility Assistant (Seasonal)
As a Practice Facility Assistant at The Golf Club at Newcastle, you will be responsible and accountable for the daily operations of the practice facility, and you will coordinate with the Golf Operations Manager/Director of Golf/Head Golf Professional to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist the Practice Facility in achieving targets through the maximization of the use of the Facility.
Use all Practice Facility-related systems efficiently.
Initiate contact with guests within 15 feet, with a warm welcome. At the conclusion of the guest's visit, offer a sincere thank you and invitation to return.
Answer the phone within 3 rings.
Greet guests and assist them throughout their time in the Practice Facility in a friendly, and courteous manner.
Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
Maintain effective communication between all staff members in regard to course operations.
Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
Use suggestive selling techniques to ensure guests have everything necessary for their round of golf along with their use of property amenities.
Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
Knowledgeable regarding hours of operation, pace of play, and group event detail.
Other tasks as assigned.

QUALIFICATIONS, EDUCATION AND/OR

EXPERIENCE:

Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness are a must.
Customer service, cash handling, and point of sales system experience required
Good working knowledge of the golf business.

WORK ENVIRONMENT:
The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must:

Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
Have the ability to lift 50 pounds occasionally.
Be able to work weekends and holidays, mornings and evenings as business demands.
Must be able to stand for up to four hours.
May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures.

COMPENSATION DETAILS:

Offered rate of pay range: $18.00 - $20.00 per hour
Eligible for overtime

BENEFITS AND PERKS:
Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
50% discount on shift meals
25% discount for you and up to four guests (not including alcoholic beverages)
Flexible work environment
401K with company match
Paid sick time
Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs./week)

Medical/dental/vision/telehealth coverage
FSA options
Company-paid life insurance and long-term disability
Paid vacation
Holiday pay

Visit  to view more information about Oki Golf's history, company culture, and commitment to diversity.

FOR SEASONAL TEAM MEMBERS:
Seasonal team members are hired for the summer season, and work fluctuating amounts of hours per week, including occasional overtime. Hours are not guaranteed, and hours worked during the summer (busy season) are not an indication of hours available year-round.
Seasonal employment is temporary work; therefore, terminated at the end of the busy season. Team Members in good standing are encouraged to return the following year or apply for a year-round position if available.