Retail Store Manager

$26.17 to $30.17 per hour
Our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of their total yearly income.

Reports to: District Manager

Supervisory Responsibility: Assistant Store Manager(s), Pawnbrokers or Sales and Loan Associates

Accountable for the day‑to‑day operations of the store, promotes a positive and productive environment with adherence to company policies and procedures. Leads, coaches and develops store employees, recruits and retains top talent. Maximizes financial goals and manages Customer Relations and Customer Satisfaction. By leading by example and promoting our company values, the Store Manager sets the tone for a customer‑centric environment.

Analyzes shop’s financial statements to ensure financial goals are met, makes adjustments as necessary. Commits to company asset protection through inventory control, following policies and procedures and securing customer loans. Uses internal and external marketing tools to promote the store and target new customer acquisition.

• Facilitates a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Provides exceptional leadership by directing daily operations, talent management, training, team building and oversight of employee development.
• Recruits top talent, sourcing candidates through company‑prescribed channels.
• Performs management‑level opening and closing procedures, including counting cash drawers, merchandise and ensuring all procedures are followed to protect assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administers processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, bank deposits and FSC reporting.
• Independently receives, evaluates, lifts, carries, moves, and secures customer merchandise as part of pawn, buy, and retail transactions.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Ensures that operating standards meet or exceed First Cash standards.
• Monitors loan qualification and buy processes to ensure value and integrity of all loans issued.
• Completes assigned tasks and training for self‑development as requested.
• Communicates clearly and precisely to employees to ensure understanding of store mission, profit objectives, and company policies and procedures.
• Remains up to date on product knowledge.
• Conducts inventory transfers and makes remote bank deposits.
• Partners with Human Resources to administer progressive discipline within company‑prescribed guidelines.
• Other related duties as assigned.

• High School Diploma or GED (or equivalent experience)
• Minimum 18 years of age (
  * WA ONLY: Minimum 21 years of age)
• Must have a valid driver’s license
• Demonstrated ability to effectively supervise others
• Previous people management experience
• Entrepreneurial spirit
• Strong desire to work, serve customers and work with people; team oriented
• Ability to multi‑task in a fast‑paced environment
• Cash handling experience required
• High‑energy sales personality with knowledge of jewelry and general merchandise
• Detail oriented with strong organizational skills
• Solid written and verbal communication skills
• Analytical skills
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense
• Computer literate and able to use common office machines
• Ability to become certified to work with firearms, and to become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

• Standing/Walking – Frequently throughout work shifts while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks.
• Sitting – Occasionally…