Customer Center Specialist

Requisition Summary

As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world‑class dealers and products. This key role is a great way to learn about PACCAR Parts from the front lines and gain useful insights.

You will support essential drivers every day, making a positive impact on their business, our business, and the well‑being of the greater supply chain.

• Determine and deploy the appropriate service resource.
• Monitor job progress and provide timely updates to our customers.
• Document details of each activity associated with each incident.
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
• Establish and assure method of payment.
• Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
• Provide non‑emergency service scheduling for trucks and other support for contract maintenance customers.

• Bachelor's degree or actively pursuing, preferred
• Excellent communication skills
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Strong PC capabilities
• Good organizational skills with ability to effectively prioritize
• Self‑starter who is effective working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays
• Bilingual (Spanish, French or Punjabi) a plus but not required
• Experience with Sales Force or other CRM experience desired.

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short‑and‑long‑term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.

• PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.