Sales Support Representative - Fire & Fabrication

Schedule

M-F 7am-3:30pm

This role supports the Fire & Fabrication customer group. Work together with Sales associates to support customer needs by determining the best products and solutions. Ensure the delivery of personalized customer service through timely quotations and accurate sales orders. Coordinate deliveries on behalf of customers. Answer sales calls for general information, addressing and resolving customer concerns or questions. Ability to effectively use customer relationship management (CRM) system and phone system.

• 0‑3 years of sales and/or customer service experience preferred.
• Experience in fire protection, plumbing, or other trades is a plus.
• Ability to lift up to 50lbs.
• Exhibit strong sales skills including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated, customer‑service oriented mentality with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

• Health, dental, vision coverage
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family‑building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

$22.45 – $35.89 (estimated ranges displayed are monthly for salaried roles or hourly for all other roles). This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information are available. Ferguson complies with all wage regulations.