Field Service Technician

We are looking for a Field Service Technician based out of Renton, WA. The ideal candidate will have excellent customer service skills and a few years of technician experience.

• Competitive salary ($55,000 - $70,000) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

• PROVIDEAN EXCEPTIONAL CLIENT EXPERIENCE by building relationships and performing timely repairs and installation services for both basic and complex equipment/projects.
• SUPPORTBURKHART’S PROFITABILITY by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• COMPLETE REPAIRS that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• COMPLETE INSTALLATIONS that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.
• WORK SAFELY by being aware of safety for themselves and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules.
• COMMUNICATE in a timely, polite and professional manner with internal and external customers as needed regarding the progress of the assignment.
• FOLLOW POLICIES AND PROCEDURES by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies. Drives any vehicle as assigned.
• MAINTAIN PREPAREDNESS by maintaining van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrates exceptional levels of organization.
• DEMONSTRATE PROFESSIONAL DEVELOPMENT by attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner.

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

• Competitive base salary of $55,000 - $70,000 plus eligibility for quarterly productivity bonuses and annual profit sharing.

Burkhartisan

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VEVRAAFederal Contractor