Fire Alarm Project Technician

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Fire Alarm Technician to join our culture. This role involves installing, programming, system start-up/check-out, testing/commissioning, customer training and all associated documentation on assigned projects, including more complex projects. As a Fire Alarm Technician, you are part of a dynamic team that supports growth for both you and Convergint.

• Install, program, test, repair and service a variety of systems and equipment, including fire alarm & life safety and related building automation with guidance as needed. Serve as the key interface for technical support and training for the customer and escalate more complex issues to higher-level colleagues.
• Review blueprints, schematics, manuals, and specifications to determine installation procedures independently, with assistance for more complex cases.
• Interpret manuals, schematics, and wiring diagrams; repair equipment using electronics knowledge and standard test instruments and hand tools.
• Understand building, mechanical, sprinkler and fire codes; coach and mentor less experienced colleagues.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions; write routine programs for systems.
• Provide excellent customer service, ensuring Convergint is the customer’s first choice for service; consult with engineering personnel to resolve unusual problems in system operation, maintenance and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques and standards; contribute to product improvements ideas.
• Execute the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation and ongoing technical support.
• Identify potential project risks, communicate with stakeholders, and help develop strategies to minimize impacts and control deviations from estimates and deadlines.
• Collaborate with the Fire Alarm Designer to ensure the system meets codes and standards; coordinate with Project Manager and Operations Manager to improve quality and customer satisfaction.
• Perform other duties as required.

• Exceptional customer focus and ability to work under pressure; proactively meet customer needs.
• Ability to convey complex subject matter to a non-technical audience.
• Willingness to learn technical skills related to fire alarm systems and electronic security systems.
• Self-starter with the ability to work with little supervision.
• Understanding of electronics, Ohm’s law, resistor codes, and relay logic for control of third-party equipment.
• Solid mechanical and electrical aptitude; proficiency with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper).
• Experience programming, troubleshooting, and commissioning Edwards or equivalent fire alarm systems of small to medium complexity.
• Drive to obtain necessary certifications/licensing related to products, industry and location.
• Willingness to coach and mentor less experienced colleagues.
• Valid driver’s license with a clean driving record.
• NICET Level II in Fire Alarm Systems.
• Low voltage electrical license as required by local/state authority.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Convergint offers a supportive, accessible, and inclusive environment with a variety of programs and benefits:

• 10 company holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision plans
• Life insurance and disability plan
• Wellness program
• 401(k) matching
• Colleague Assistance Program
• Tution reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Education:

High School/GED or equivalent experience

• Local/State Electrical License
• NICET Level II - Fire Alarm Systems

• Associate degree in Electronics or related field, including equivalent military experience
• 3–5 years of relevant field service
• EST4 Certification

The expected compensation range for this position is between $38 and $45 an hour, depending on experience.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.