SSVF Case Manager

Position Overview

Supportive Services for Veteran Families (SSVF) Case Manager
• Full‑time position (40 hours). The role involves working closely with homeless or formerly homeless veterans and their families to help them secure and maintain permanent, affordable housing and connect them to supportive services.

• Conduct outreach throughout King County to locate, engage and refer homeless and formerly homeless veterans and their families to veteran benefits and other health and human services.
• Provide links to housing and housing stability resources.
• Build and maintain relationships with landlords and property managers.
• Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist in the application process.
• Collaborate with other social service providers in the community.
• Assess client family strengths and challenges; assist families in developing housing stability goals, individual goal plans and action steps.
• Provide or ensure provision of life skills training and support when needed.
• Provide referrals and connections to supportive services such as chemical dependency treatment, mental health counseling and domestic violence advocacy.
• Conduct home visits to ensure housing stability.
• Accurately and thoroughly document performance of all tasks.
• Meet regularly with SSVF staff to ensure families’ success and program effectiveness.
• Attend meetings with human service providers and other public functions related to the SSVF program.
• Help with administrative support of the program through regular reporting and record keeping as directed.
• Demonstrate the ability to interact with people from diverse cultures and promote social justice.
• Perform other duties as assigned.

• BA in social services or related field, or a minimum of 3 years’ experience working with low‑income individuals and families and/or persons with disabilities, with a strong focus on supportive services for veterans.
• Knowledge and experience providing services to veterans.
• Experience with crisis intervention and case management.
• Experience working with homeless families and individuals.
• Knowledge of family dynamics.
• Experience working with persons who have chemical dependency and mental health issues.
• Knowledge and experience working with persons who have experienced domestic violence.
• Knowledge of housing resources in King County, landlord/tenant laws and fair housing regulations in Seattle and King County.
• Must be able to travel independently throughout King County.
• Ability and willingness to work both as part of a team and independently.
• Values diversity and provides culturally competent services.
• Veterans are encouraged to apply.

• Hourly rate: $28.00.
• Hours:
  
  40 per week.
• Excellent benefits package including medical insurance, a retirement plan, and generous vacation, holiday, and sick leave.
• Opportunity to enroll in the Fidelity 403(b) plan at the time of hire.
• After two years of employment, eligibility to participate in the YWCA Retirement Fund.

All employees interact with clients who have experienced or are experiencing trauma, including racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. Employees are at risk of secondary trauma. The organization encourages employees to seek support inside and outside the workplace and to maintain self‑care routines.

YWCA Seattle King Snohomish is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

Contact us at careers with any questions or if you need accommodation for your application.