Forward Deployed Engineer, AI Enablement

About Stord

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. By combining comprehensive commerce‑enablement technology with high‑volume fulfillment services, Stord provides brands with a platform to compete with retail giants. Stord manages over $10billion of commerce annually through its fulfillment, warehousing, transportation, and operator‑built software suite, including OMS, Pre‑ and Post‑Purchase, and WMS platforms.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty.

You will operate more like an embedded problem‑solver than a member of a feature team — pairing engineering depth with curiosity and judgment to identify what is actually worth building. This role is not a traditional product engineering position. Your goal is to build production tools that change how Stord operates, with your fingerprints on the outcome.

• Tools for Internal Teams (CX, Finance, Ops, Logistics)
• AI‑powered tooling for Customer Experience teams – triaging issues, surfacing context, and automating resolution workflows
• Finance automation – reconciliation, exception handling, and reporting workflows that currently require manual effort
• Ops and logistics tooling – dashboards, alerting, and intelligent interfaces that reduce the manual burden on warehouse and transportation teams
• LLM‑powered interfaces that let non‑technical teams query, act on, and get answers from operational data without needing engineering support
• Workflow Automation – end‑to‑end automation pipelines: observe workflow → prototype → validate with domain experts → harden → ship to production
• Agentic systems – with proper logging, retries, monitoring, and edge‑case handling – not scripts that break silently
• Integrations with internal systems (OMS, WMS, TMS, Billing) via APIs and event streams
• Reusable automation modules that accelerate future workflow projects across the organization
• Developer Productivity Tooling – internal AI‑powered tools that reduce friction across the engineering development lifecycle, lightweight APIs and integrations that connect the systems engineers rely on daily, and tooling that helps engineers at Stord write, review, and ship code faster using agentic workflows
• Internal Data and Analytics Products – automated reporting and alerting that replaces manual data pulling and analysis, dashboards and data products that surface operational intelligence, and self‑serve data interfaces that reduce back‑and‑forth between operational teams and engineering

• Embed with a team, map the workflow end‑to‑end, identify the highest‑leverage automation target
• Ship small, validate with domain experts, iterate fast – production discipline from the very first commit
• Collaborate with Product Engineering when automations touch core platform systems; operate independently everywhere else
• Document and publish reusable patterns so the next engineer—or the next automation—goes faster

• Type Script/Node.js (3+years):
  Production backend experience; primary tool of choice
• Agentic AI development:
  Built AI agents that automate real workflows in production, not toys or demos
• CLI‑native workflow:
  Claude Code, Cursor, Codex, or equivalent as primary development environment (hard requirement)
• LLM integration:
  Proven experience with OpenAI, Anthropic, or equivalent – tool use, structured outputs, prompt engineering, error handling
• API design & integration: built RESTful APIs from scratch and integrated with complex internal systems
• Observability: instrument agents in production – logging, tracing, monitoring, alerting
• Database:
  Advanced SQL with Postgre
  
  SQL; model data and write meaningful queries
• High agency: identify the problem worth solving, propose the approach, and drive to completion with minimal direction
• Production discipline: fast iteration that does not compromise system stability; build lasting, reliable solutions
• Ownership & Accountability – own features end‑to‑end and take pride in what you ship
• St…