Senior Service Engineer – ServiceNow AI

Overview

• Service Engineers work in partnership with developers, testers, and program managers (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
• Their technical skills are on par with their Development, Test, and Program Management counterparts.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, or Engineering. Or equivalent education/experience.
• 5 years related experience; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirement.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

• Bachelor's Degree in Computer Engineering
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Mathematics
• Bachelor's Degree in Engineering