Customs Brokerage Entry Writer

Salary Range

$23.00 - $30.00 Hourly Range

The Customs Brokerage Entry Writer is responsible for delivering exceptional customer service while ensuring full compliance with U.S. Customs regulations and related agency requirements. This role manages end‑to‑end customs entry process, builds strong internal and external relationships, and supports key accounts through accurate documentation, clear communication, and timely problem resolution.

• Create and file customs entries in accordance with U.S. Customs regulations.
• Perform ISF filings for import shipments.
• Conduct pre‑clearance reviews of import documentation and work with suppliers, forwarders, and brokers to ensure compliance.
• Maintain accurate and up‑to‑date customer and shipment records.
• Ensure full compliance with all applicable customs laws, government agency rules, and internal procedures.
• Generate shipment files in the EDI trade system.
• Track cargo through all stages of the shipment lifecycle.
• Coordinate with trucking companies to schedule inbound shipments.
• Ensure smooth, efficient and timely freight movement from start to finish.
• Work with freight forwarders, brokers, and international transportation partners to support customer needs.
• Build and maintain strong relationships with customers, vendors, government agencies and internal teams.
• Respond promptly to customer inquiries and follow up to ensure issues are resolved.
• Meet or exceed customer service standards through proactive communication and support.
• Quickly troubleshoot and resolve shipment delays or service issues.
• Collaborate with internal staff and overseas offices to ensure consistent service excellence.
• Understand and accurately input financial components related to shipments.
• Prepare billing details and ensure customers are invoiced correctly.
• Perform other responsibilities and special assignments as needed.

• High school diploma (or equivalent) required.
• Minimum 2 years of experience in Customs Brokerage preferred.
• Experience in transportation or logistics is an asset.
• Strong knowledge of government agency requirements and U.S. Customs regulations.
• CHB license is preferred but not required depending on experience.

• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with TM systems is an asset.

• Strong commitment to providing accurate, timely and superior customer service.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities in a team environment.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Ability to work effectively in a fast‑paced environment.
• Detail‑oriented with a high level of accuracy.
• Demonstrated teamwork, professionalism, and respect.

• Full‑time position, minimum 8 hours per day, with flexibility to complete all job duties.
• Climate‑controlled office environment with moderate noise level.

• Regular activities include walking, sitting, typing, handling documents, reaching, talking, and hearing.
• Vision requirements include close, distance, peripheral vision and the ability to adjust focus.

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.

• Ability to read and interpret documents, spreadsheets, emails and instructions.
• Ability to write routine correspondence.
• Ability to speak clearly and effectively to both internal and external contacts.

Salary Range: $23.00 - $30.00 Hourly Range

Starting pay is based on multiple factors, including but not limited to education, work experience, skills and job‑related knowledge. Pay ranges may be modified in the future.

Other compensation includes, but is not limited to, bonuses, commissions or stock options.

• Medical, Dental and Vision insurance (employee and family coverage).
• Company‑paid basic life insurance.
• Short‑Term and Long‑Term Disability insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account options.
• 401(k) retirement savings…