Mailroom Associate

We are seeking an energetic and reliable Mailroom Associate for our client site in Reston, Virginia. The successful candidate will be highly organized, dedicated, able to handle a variety of duties simultaneously and have excellent customer service skills.

• Receive incoming USPS and overnight courier mail and parcels
• Sort and distribute all incoming mail, same day of receipt
• Resolve issues with incorrect, returned mail
• Pickup outgoing mail from mail stops and apply correct postage
• Process outgoing shipments (Fed-Ex, UPS, USPS)
• Request funding for postage
• Ensure office is adequately stocked with mail supplies
• Stock copy rooms and printing devices with copy paper, toner supplies, office supplies
• Service copy machines when needed; respond to paper jams, replace interchangeable parts when necessary
• Organize and replenish break rooms with coffee supplies. Maintain cleanliness of breakrooms by wiping counters and equipment when needed, daily.
• Walk facility and log Corrigo work orders for building issues that require attention (torn carpet, damaged ceiling tiles, etc.)
• Respond to Corrigo work orders that are related to Mail Services function by opening tickets assigned on the same day, updating with notes when appropriate, and closing the ticket within the ticket due date. If more time is needed to resolve a ticket, notify the Facility Manager so that the ticket can be extended.
• Track daily workflow by logging daily task and activity on Volume Report. Submit volume report to Lead, weekly.
• Provide employee move services as requested by Facility Manager
• Adhere to internal procedures and Mail Services National Playbook
• Work with Lead to update internal procedures for site specific tasks
• All other duties and tasks assigned

• High school diploma or equivalent
• 1 to 2 years of related experience required
• Clean driving record and must have reliable transportation
• Must be reliable and professional
• Strong customer service skills and ability to provide white‑glove services
• Self‑motivated, organized, and strong time management skills
• Attention to detail
• Knowledge of Corrigo is a plus
• Knowledge of reprographic equipment operations a plus
• Ability to spend much of the day on his/her feet. Must be able to work quickly with hands and have good hand/eye coordination
• Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds.

1st Shift

$39,520 - $41,600 annually ($19 - $20 hourly)