Office Administrative Associate

Office Administrative Associate

Our client is a national patient advocacy organization dedicated to improving the lives of individuals affected by a chronic autoimmune disease. Through patient education, advocacy, research funding, and healthcare professional resources, the organization serves as a trusted voice for patients and their families while advancing awareness and treatment initiatives.

Our client is seeking an Office Administrative Associate to serve as the first point of contact for patients, healthcare providers, donors, and visitors. This role supports both the Operations and Development teams through office administration, donor support, membership services, data management, and event coordination. The ideal candidate is empathetic, detail-oriented, proactive, and enjoys providing exceptional customer service in a mission-driven environment.

Key responsibilities include:

• Serving as the first point of contact by answering incoming phone calls from patients, donors, and healthcare professionals.
• Providing administrative support for office operations and special projects.
• Assisting with donor development initiatives and fundraising projects.
• Supporting membership services, including new member packets and member inquiries.
• Performing data entry and database maintenance within Salesforce.
• Coordinating event mailings, shipments, and office logistics.
• Processing incoming donations and distributing financial documentation internally.
• Assisting with office organization and general administrative support.
• Collaborating with team members on organizational projects and initiatives.
• Lifting and moving office supplies and event materials up to 25 pounds as needed.

Qualifications include:

• 1–2 years of administrative experience in a professional office environment.
• Fundraising, philanthropy, or nonprofit experience preferred (including volunteer leadership, fraternity/sorority fundraising, or development support).
• Excellent customer service and phone communication skills.
• Experience with Microsoft 365, SharePoint, and CRM systems (Salesforce preferred).
• Highly organized with exceptional attention to detail.
• Compassionate and empathetic while maintaining professional boundaries.
• Self-starter who proactively identifies ways to help during slower periods.
• Comfortable learning new technology and software.
• Degree not required.

Additional details include:

• Immediate opening due to the current contractor returning to school.
• Reports to the Operations and Office Management team.
• Small, collaborative office environment.
• Contract assignment expected to run through the end of the year.
• Two-step interview process (Zoom followed by onsite interview).
• Candidates must be comfortable speaking with patients experiencing sensitive medical situations.
• COVID-19 vaccination is required (reasonable accommodations considered in accordance with applicable law).
• Background check required.

Perks include:

• Opportunity to make a meaningful impact in a mission-driven nonprofit.
• Exposure to fundraising and development initiatives.
• Collaborative, close-knit team environment.
• Diverse responsibilities with opportunities to support multiple departments.
• Excellent opportunity for an early-career professional interested in nonprofit administration, healthcare, or fundraising.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.