Business Insights Specialist, Sr

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Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

This position is Career Level 20P located in Reston, VA with a Role Classification of Hybrid.

The (VW or Audi) Business Development Specialist will focus on driving Finance & Brand Loyalty through Leasing programs. Individual will be responsible for working with Sales Operation, Field, Brand, Protection Product, and Remarketing colleagues (list not exhaustive) to develop ways to improve lease loyalty and to improve leasing volume. Individual will be responsible for providing business insights (from internal data, 3rd party data, and field insights), analysis, and recommendations.

The (VW or Audi) Business Development Specialist will support leadership as requested to facilitate VWFS / AFS Dealer sub-Councils. The individual will liaise with other departments to identify agenda topics and will respond internally when there is relevant dealer feedback.

• Responsible for identifying, scoping and managing policy and program enhancements to support portfolio growth and loyalty strategy through the dealer channel.
• Take a lead role in developing VW-centric actions, reporting, etc that maintains alignment with VW Brand / Audi Brand goals.
• Work with Product Specialist / Manager to ensure the VW position is understood and upheld throughout the product development process.
• Work with internal teams (IE: Risk) to make sure products and policies support the specific Brand goals and business objectives (new and CPO / used).
• Collaborate with field, brand and corporate departments to deliver actions to support loyalty KPIs.
• Collaborate with corporate departments to identify key topics to bring to the respective Sub-council meetings. Support through ad-hoc reporting as needed.
• When feedback received from sub-council, coordinate with internal departments to communicate feedback and follow up on any actions to ensure completion.
• Lead VWFS / AFS sub council meetings to regularly present thoroughly constructed proposals for approval, and post-program analysis/results to internal stakeholders.

• Derive timely, relevant and actionable insights – business intelligence at a national and regional level that drives VCI business and financial performance.
• Steer Sales Operations (Brand Specific) goals when collaborating with other internal teams on new and innovative projects.

• 7+ years of professional experience
• 5+ years of experience in automotive financial services, automotive or related captive finance field

• 2+ years automotive brand experience and/or field experience

• Bachelor’s degree in Business Administration or equivalent experience

• Strong analytical and conceptual thinking – using logic and reason, creative and strategic
• Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
• Strong customer service orientation
• Computer savvy – skilled in the use of software
• Integration – joining people, processes or systems
• Influencing and negotiation skills
• Problem solving
• Resources management
• Assertiveness
• Self-starter
• Willingness to learn and then be able to apply

• Proficiency in MS Office suite of products
• Excellent verbal and written presentation skills
• Analytical and creative skills
• Ability to sell ideas and conclusions in a clear and concise manner
• Ability to communicate complex information in simple terms
• Ability to make ‘unpopular’ decisions in the face of opposition
• Decisiveness in Decision Making
• Strong negotiation, persuasion, and influencing…