Sales Operations Business Analyst at Volkswagen Financial Services | U.S. Reston, VA

Sales Operations Business Analyst – Volkswagen Financial Services, Reston, VA Role Summary

The Sales Operations Business Analyst role is focused on areas to support VWFS / AFS Brand goals and enable effective business decisions / recommendations.

• Utilize internal and external data to provide relevant insights for team members and Executives which enable an understanding of the market conditions and business development (industry and brand)

• Report and analyze effectiveness of financial services product offerings utilizing business applications (including Business Objects, Microsoft Excel, and Salesforce Einstein Analytics)
• Develop recommendations based on the data as it relates to current market challenges
• Design and continuously develop tools to evaluate regional KPIs.
• Develop professional presentation and support materials (e.g. Wholesale Dealer Acquisition, Dealer Account Reviews).
• Deliver scheduled reporting for critical business measurements such as loyalty, aftermarket sales, finance penetrations and competitive insights.

• Work closely with 3rd party data providers to ensure a complete understanding of the data available and how it benefits VWFS / AFS.
• Manage user license distribution
• Manage VWFS training initiatives with the Vendor to benefit internal users
• Ensure accurate and timely budget management / payment

• Support projects and programs (e.g. Wholesale Programs, Policies) impacting all four Regions.

• Ad-hoc reports as required to align to Department goals and objectives.

Cross train to serve as a back-up for those roles where required tasks must be completed on specific timelines (bulletin posting, etc)

• 3-5 years of professional work experience
• 2-3 years reporting and analysis using Microsoft Excel
• 1-3 years using Business Objects or data analysis/querying tools
• 1-3 years financial services and/or Captive Automotive Finance

• Bachelor’s Degree
• Preferably a focus in Business Administration, Finance, Economics, Statistics, Data Science or Analytics

• Strong analytical and conceptual thinking – using logic and reason with creative and strategic thinking
• Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
• Strong customer focus orientation
• Advanced proficiency in MS Excel and Power Point
• Computer savvy – skilled in the use of software
• Integration – joining people, processes or systems
• Influencing and negotiation skills
• Problem solving
• Resources management
• Assertiveness
• Self-starter
• Willingness to learn and then be able to adapt to changing priorities

• 2-3 years’ experience in an analytical support function
• Strong analytical and conceptual thinking – using logic and reason, creative and strategic
• Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues
• Advanced proficiency in MS Excel and Power Point

• Knowledge of Financial Services retail, lease, ancillary, and wholesale products or financial products
• Familiarity and Experience with Salesforce Implementation

• Light travel may be required, 1% - 5%
• Long hours may be necessary during month/quarter/year-end reporting

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Hybrid - United States-Virginia-Reston