Director – Capture Research Development & Customer Experience Job Reston area,Virginia USA,Business

Responsibilities

The Director, Customer Experience, Capture & Research Development is a leadership role within the Federal Civilian Solutions (FCS) Mission Area, reporting directly to the FCS Vice President. This position serves as a cross‑divisional strategic asset—functioning simultaneously as a floating capture manager, federal market analyst, research pipeline architect, and customer experience authority.

Noblis' Vision 2030 calls us to be a leading S&T powerhouse—delivering exceptional services, transformational solutions, and breakthrough innovations with enduring mission impact. This role is purpose‑built to accelerate that vision within Federal Civilian Solutions:

Elevating Capture Discipline — providing expert capture leadership that raises win rates and strengthens our ability to pursue and win large, complex opportunities

Expanding Our Market Footprint — identifying and developing new federal accounts that align to our capabilities and national priorities

Bridging the Gap Between Science and Growth — ensuring our research investments translate into competitive advantage and measurable client value

Differentiating Through Experience — applying certified CX and human factors expertise to deliver exceptional client experiences that build loyalty and brand distinction

This leader will partner closely with Federal BD executives and Division Directors to drive pipeline development, capture execution, market expansion into new and emerging federal accounts, and the application of rigorous customer experience and human factors methodologies to differentiate Noblis in the marketplace.

Key Roles

This is not a staff role—it is a strategic operator position that combines intellectual rigor with business acumen to drive measurable growth outcomes for the best of reasons. This role directly advances all four strategic pillars of Noblis Vision 2030, positioning the Federal Civilian Solutions Mission Area as a growth engine, S&T powerhouse, and standard‑bearer for exceptional client experience.

Serves as a floating Capture Manager across FCS Divisions, providing hands‑on leadership for priority pursuits. Contributes to capture excellence through training, mentorship, and application repeatable capture playbooks.
Drives growth across FCS by identifying emerging federal civilian accounts and executing disciplined capture strategies. Conducts market intelligence on addressable opportunities aligned to critical national missions.
Develops and executes a rigorous framework for government‑funded research within FCS. Bridges the gap between Noblis Research Centers and business development to accelerate translation of research into competitive discriminators.
Applies certified CX methodologies to assess, score, and enhance client experience across FCS programs. Partners with the CXO team to conduct CX Assessments and identify new services that exceed expectations and build brand loyalty.

Key Responsibilities Capture Management (Cross‑Divisional)

Deliver capture excellence across FCS Divisions, leading or supporting priority captures from qualification through award
Develop and execute win strategies and competitive assessments for opportunities ranging from $25M–$200M+ Chair and participate in color reviews (Pink, Red, Gold) across the Mission Area
Coach and mentor Division‑level capture managers and proposal teams to elevate organizational capture maturity
Manage opportunity‑specific B&P funds and ensure alignment with BNB gate review processes
Partner with BD executives and Division Directors on pipeline qualification, runway‑to‑RFP planning, and execution

Federal Market Analysis & Account Development

Conduct market intelligence and competitive landscape analysis to identify new and emerging federal civilian accounts for FCS expansion
Develop account entry strategies for priority targets, including stakeholder mapping, relationship development, and teaming strategies
Monitor federal procurement trends, budget cycles, and policy shifts to inform pursuit timing and competitive positioning
Produce market briefs and strategic recommendations for FCS leadership on addressable market opportunities
Identify and qualify "big bet"…