Vice President, Commercial Operations

Job Title:

Vice President, Commercial Operations

New York, NY or Reston, VA

The Vice President, Commercial Operations is responsible for the day-to-day operating disciplines that make Comscore’s commercial organization scalable, measurable, governable, and easier to execute. This leader owns critical commercial operations functions across CRM hygiene and governance, Salesforce development and administration, deal desk, commercial incentive compensation operations, product packaging and pricing operations, sales enablement and tooling, and sales analytics coordination. The VP translates commercial strategy into reliable systems, processes, governance mechanisms, enablement programs, and reporting practices.

The role partners closely with the SVP, Commercial Operations, Chief Commercial Officer, Finance, HR, Legal, Product, Product Marketing, Sales, Technology, and any enterprise BI function to ensure commercial processes are appropriately governed, commercially practical, and aligned to business priorities. This role is expected to bring operational discipline to the commercial organization by establishing clear ownership, approval rules, intake processes, stage gates, reporting definitions, training standards, enablement tools, and escalation paths across commercial workflows.

• CRM Hygiene & Governance
• Own CRM hygiene and governance in partnership with the Chief Commercial Officer and Finance.
• Manage approval rules, field governance, object management, automations, forecasting logic, stage gating, data hygiene standards, required-field logic, and commercial workflow design.
• Establish clear governance routines for changes to Salesforce configuration, data definitions, pipeline rules, CRM process design, and reporting logic.
• Ensure CRM design supports accurate forecasting, pipeline inspection, customer visibility, product packaging, renewal management, and commercial accountability.
• Commercial Incentive Compensation
• Own commercial incentive compensation plan design, administration, documentation, education, and operating governance, subject to approval by the Chief Commercial Officer, HR, Legal, and Finance.
• Partner with Finance to determine where incentive calculations should be performed and how calculations should be validated, audited, and communicated.
• Develop compensation education materials and ensure commercial leaders and participants understand plan mechanics, eligibility, performance measures, timing, and administrative processes.
• Coordinate issue resolution, plan interpretation, process improvements, and documentation while preserving appropriate approval controls.
• Deal Desk & Commercial Approval Governance
• Own first-line deal desk approvals, exception intake, deal review preparation, and deal governance process execution.
• Partner with executive leadership to define deal approval rules, pricing exception thresholds, contracting flexibility guidelines, and required review processes.
• Facilitate executive committee review for deals requiring executive buy-in, cross-functional judgment, or exceptions to established guidelines.
• Create clear criteria for deal acceptance, rejection, escalation, documentation, and post-decision communication.
• Salesforce Development & Administration
• Own the Salesforce development and administration process and team.
• Manage sprint cycles, user story intake, prioritization, release planning, user acceptance testing, change communication, and post-release adoption.
• Create a structured intake and prioritization model that balances executive priorities, sales productivity, reporting needs, data quality, compliance, and user experience.
• Partner with Technology and IT teams to ensure Salesforce changes are scalable, secure, integrated, well-documented, and supportable.
• Product Packaging & Pricing Operations
• Own the operational process for product packaging and pricing in partnership with Product Marketing and Product.
• Manage SKU governance, packaging structure, product hierarchy, price book hygiene, repackaging workflows, commercial positioning inputs, and CRM product management.
• Ensure product packaging and pricing structures are aligned to buyer…