Product Operations Coordinator

Babel Street is the trusted technology partner for the world's most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empower s government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage .

The actionable insights we deliver safeguard lives and protect critical assets around the world . Babel Street is headquartered in Reston, Virginia , with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit (Use the "Apply for this Job" box below).  .

The Product & Engineering Operations team enables clarity, alignment, and trust across the organization by connecting Product and Engineering through reliable delivery processes, transparent reporting, and proactive communication. We establish governance, planning frameworks, operational systems, and reporting practices that connect strategy to execution, ensuring teams are aligned, informed, and focused on delivering measurable business value and customer outcomes. Through operational excellence, cross-functional coordination, and continuous improvement, we improve visibility, predictability, and efficiency across the product development lifecycle, helping the organization scale with confidence.

Babel Street is seeking a highly organized and process-oriented Product Operations Coordinator to join our Product & Engineering Operations team. This role plays a critical part in supporting predictable delivery, improving time-to-value, and increasing confidence in roadmap planning and reporting. The Product Operations Coordinator will help sustain and scale Product Operations practices through stewardship of planning processes, data integrity, reporting operations, documentation management, governance activities, and cross-functional coordination.

Although aligned primarily to Product Operations and reports to the Program Manager, Product Operations, this role supports the broader Product & Engineering Operations function and will contribute to initiatives that improve coordination, planning, governance, and visibility across both functions. Success in this role requires close collaboration with Product Managers, Engineering Managers, Program Managers, and stakeholders across the organization to ensure alignment, visibility, and execution excellence throughout the product development lifecycle.

• Ensure accurate data, compliance, visibility, and operational health.
• Maintain data quality and ticket hygiene across Jira/Jira Product Discovery and related reporting systems.
• Audit work items for completeness, ownership, status accuracy, dependencies, and planning readiness.
• Partner with Product Managers and stakeholders to resolve data inconsistencies and maintain reporting accuracy.
• Monitor work in progress and identify stalled items, trends, operational risks and governance exceptions.
• Develop dashboards, automations, and reporting tools that improve visibility into delivery progress and organizational performance.
• Support the creation and maintenance of escalation processes for blocked, non-compliant, or at-risk work and ensure appropriate stakeholder awareness.

• Ensure work is ready, aligned, and moving through the planning cycle.
• Support Product and Engineering teams throughout planning, prioritization, Continuous Planning and operational governance activities.
• Coordinate cross-functional alignment efforts across Product, Engineering, Platform, Data, and business stakeholders.
• Monitor planning readiness and help ensure required inputs, dependencies, and deliverables are completed on time.
• Facilitate planning ceremonies, governance reviews, and operational meetings, ensuring clear objectives, agendas, and actionable outcomes.
• Track action items, follow-ups, and key decisions from planning forums and governance discussions.
• Communicate process updates, deadlines, and operational information to stakeholders.
• Identify and elevate dependencies, coordination challenges, and execution risks that may impact delivery outcomes.

• Improve the systems, processes, tooling, and documentation that support the organization.

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