Brand Services Coordinator

Centricity is a marketing and branding agency located in Reston, VA, proudly serving more than 200 clients, including Fortune 500, leading associations, and federal agencies. We are uniquely qualified to help our clients design and deliver authentic brand experiences that resonate for their employees and their customers.

Our core values are that Relationships Matter, We are Problem Solvers and We are “A” Team. We do this by being a trusted partner, providing tailored solutions and measurable results to all of our clients.

Our legacy began in what was then called employee recognition and incentives, halfway through our long journey, we added, first organically, and then by intention, customer brand experiences into our portfolio. By attracting the best talent and keeping them engaged, we help clients to build and grow an all-star team. As we move forward together, we have intentionally sought to design our very own brand what we have helped so many other organizations create.

A brand story that resonates. Well told, with passion and purpose. A new set of experiences for our team, for our clients and for their customers, members, and guests.

Founded in 1983, we boast 40+ years of growth. This is due in part to the technology platforms, unmatched customer service, and proven expertise providing engagement solutions for Fortune 500 companies and market leaders. We have an open and engaging work environment, collaborative approach to solutions development, and strong leadership. Our unique expertise creating solutions for both employees and customers formed the foundation for what would ultimately become Centricity – the center point where both meet, creating synergies for every brand we serve.

As a Brand Services Coordinator
, you will become knowledgeable about our business through an established training program. Most notably in a few key areas:
Centricity capabilities and offerings, client profiles and specific needs. Through established processes, you will be able to execute established scope of work and inspect details before releasing any client order into production. You are responsible for meeting client expectations set forth by VP of Brand Services and will have significant client interaction. You will collaborate with Brand Services Team on new opportunities and process recommendations while delivering a stellar client experience throughout the entire order cycle.

Working alongside a proven team of industry experts, you will assist with the production logistics in the successful delivery of product-based solutions to premier clients for the Brand Service Team. Utilizing our integrated CRM/Order Management platform, you will be responsible for handling client requests, the full cycle production of orders and execution of programs while managing vendor relationships. You will also participate in Brand Services Team strategy sessions and regular meetings to evaluate customer experience, contribute to marketing plans, and content generation and workflow efficiency.

• Order entry and data accuracy assurance
• Client Relationship management
• Purchase order creation/management (initiated by your Brand Success Manager who will hand them off to you for processing/management. In some cases, you will initiate orders on your own and be responsible for programs on your own.)
• On time delivery management of products and projects
• Invoice processing (specifically resolving errors/issues)
• Minor accounts payable functions (billing clients, invoice reconciliation, collections communication)
• Process several new orders a day while simultaneously managing the status of other ongoing jobs daily
• Critical event date driven projects mean you will often have to balance many orders with critical deadlines
• Must complete training on proprietary software system that is used for all order management. Training is provided in house
• Must also be proficient in using Outlook, Excel and PowerPoint and be extremely organized and efficient to be effective
• Can report back to Brand Team and Management on overall programs and specific projects on a pre- determined schedule
• Maintain on-going status report of all…