Deputy Service Domain Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Deputy Service Domain Lead serves as the operational leader for the workstream and supports the Service Domain Lead. The Deputy Service Domain Lead is responsible for operational readiness, process governance, documentation strategy, training development, SME leadership, and continuous improvement activities across the work streams.

• - Coordinate cross-functional priorities and initiatives.
• - Promote knowledge sharing and cross‑training.

• - Own the workstream documentation strategy.
• - Ensure TSGs, SOPs, and operational procedures remain current and accurate.
• - Conduct periodic documentation reviews.
• - Standardize procedural guidance across work streams.

• - Develop and oversee workstream training programs.
• - Establish readiness standards for operators and leadership.
• - Coordinate certification and professional development efforts.
• - Improve onboarding readiness from an operational perspective.
• - Communicate and distribute the operator scorecards and ensure proper refresher training is completed.

• - Analyze operational trends and performance metrics.
• - Identify systemic issues impacting service quality.
• - Lead corrective actions and process improvement initiatives.
• - Drive standardization and efficiency efforts throughout the program.

• - Serve as the operational advisor to the Service Domain Lead.
• - Maintain technical governance across work streams.
• - Ensure SMEs are aligned on standards, expectations, and best practices.
• - Assist in major operational reviews and customer engagements.

• - Act on behalf of the Service Domain Lead when delegated.
• - Participate in strategic planning discussions.
• - Support leadership reporting and executive briefings.
• - Assist with major incidents and operational escalations.
• - Coordinate end‑to‑end interview logistics, including scheduling, candidate communication, and interviewer alignment.
• - Partner with the Service Domain Lead and recruiters to define role requirements, refine job postings, and support candidate pipeline management.

• - Master’s degree + 4 years of relevant experience, OR Bachelor’s degree + 8 years of relevant experience
• - Deep, demonstrated technical/functional expertise across multiple workstream domains.