Front Desk Concierge - Reston, VA

** The Role
** At Compass Concierge, we don’t just staff a desk; we curate an experience.
** Reston, VA
** is a vibrant, active community, and as our Front Desk Concierge, you are the heartbeat of the building. We are looking for
** part-time**, warm, empathetic professionals who can manage the logistics of a fast-paced lobby while making every resident feel truly at home.
Our Compass Concierge Team proudly serves thousands of people every day in our buildings throughout the DMV. Rooted in service and united by our purpose, we strive to do great things for our residents and the
** Reston
* * community. We believe a career should develop your talents, fuel your passions, and empower your professional growth. If you want to make a tangible difference in the lives of others while growing with a premier hospitality team, Compass is the place to be.

** What You’ll Do**
* ** Create Connections:
** Build rapport by learning resident names and preferences to deliver a personalized, luxury experience.
* ** Manage the Flow:
** Handle package logging, vendor check-ins, and service requests using digital tracking platforms.
* ** Be the Expert:
** Provide local recommendations, manage amenity reservations, and assist with move-in logistics.
* ** Maintain the Standard:
** Keep the lobby polished and professional, ensuring building policies are followed with courtesy and discretion.
* ** Safety First:
** Monitor building access and remain the "calm in the storm" during emergencies, coordinating with authorities when necessary.

* Experience:

3+ years of customer service (hospitality, luxury residential, or hotels preferred).
* Background:
Prior experience in a concierge or front desk role is required.

* Skills:

Excellent verbal and written communication; you can write a professional shift report and hold a great conversation.
* Tech Savvy:
Familiarity with Microsoft Office; experience with Building Link, Yardi, or Key Link is a major plus.
* Appearance:
You take pride in a polished, professional look (Black/Navy suit required).
* Flexibility:
You’re available for a schedule that may include weekends, holidays, or inclement weather.
* Capability:
You have reliable transportation, are comfortable being on your feet for long periods, and can lift up to 50 lbs. when those heavy packages arrive.
* Competitive pay with growth and merit increase opportunities
* Accrued paid sick time
* Commuter benefits and Employee Discount program
* Access to the Compass Care Employee Assistance Program
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