Area Customer Service Coordinator

Job Title

Area Customer Service Coordinator

Join our team as an Area Customer Service Coordinator, a highly visible, customer-facing role responsible for traveling between multiple client sites to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.

• Travel between assigned client locations using a personal vehicle.
• Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
• Provide Office Services support, including digital printing, scanning, copying, and document finishing.
• Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
• Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
• Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
• Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
• Troubleshoot basic service or equipment issues and elevate concerns as appropriate.
• Maintain a professional appearance and strong service mindset while working across multiple client environments.
• Communicate effectively through clear verbal interactions and accurate written documentation.
• Flexible with work hours between 6:00 AM – 7:00 PM, with possible overtime for evening and/or weekend events.
• Must be able to operate a courier vehicle for making courier collections and deliveries, as needed.

• High school diploma with at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a +/- 60-mile radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.