Community Manager

Position: Community Manager I
# Community Manager IReston - Reston, VA 20190## Overview Salary Range $21.64 - $24.04## Description The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace.

Key Responsibilities Hospitality and Client Experience
* Deliver a best-in-class client and guest experience through proactive, service-focused interactions.
* Greet visitors, answer inquiries, and serve as a primary point of contact for clients.
* Support client onboarding and offboarding to ensure a seamless experience.
* Respond to client requests and resolve concerns in a timely, professional manner.
* Build strong relationships that contribute to client satisfaction and retention.

Operations and Center Management
* Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.
* Coordinate mail, package handling, shipping, and related client services.
* Manage inventory and ordering of office, kitchen, and operational supplies.
* Partner with building management, vendors, and service providers to address facility needs.
* Support operational processes, compliance standards, and center initiatives.

Meetings, Events, and Community
* Coordinate conference room reservations, day office bookings, and related services.
* Manage catering requests, event setup, and vendor coordination.
* Support community-building events and networking opportunities.
* Assist with marketing initiatives and outreach to clients and prospects.

Administrative and Financial Support
* Maintain accurate client information and operational records.
* Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.
* Support account management activities and day-to-day administrative operations.
* Develop a working knowledge of the center financial performance and key business metrics.## Qualifications Core Competencies
* Hospitality-driven mindset and passion for client service
* Strong communication and interpersonal skills
* Excellent organization, attention to detail, and follow-through
* Ability to prioritize multiple responsibilities in a fast-paced environment
* Problem-solving mindset with adaptability and professionalism
* Technology proficiency, including Microsoft Office and business systems
* Collaborative team player with a positive attitudeQualifications
* Associate’s degree required;
Bachelor’s degree preferred.
* 1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred.
* Customer service experience required. Hospitality experience preferred.
* Experience with CRM, scheduling, or workplace management platforms is a plus.

Working Environment
* Full-time, in-office role
* Core hours:
Monday–Friday, with flexibility to support business needs, including evenings and weekends
* Ability to lift/move up to 50 pounds as needed
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