Telecom Data Senior Provisioning Analyst

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 Team Overview
 The Universal Order Connect (UOC) team is responsible for supporting the accurate and timely provisioning of telecommunications services by processing customer orders, resolving support requests, and partnering with customers, carriers, and internal teams to ensure a seamless service experience. The team plays a critical role in delivering operational excellence, customer satisfaction, and business continuity across Trans Union's telecommunications solutions.

 This role reports to the Manager, Customer Operations and works closely with Business Process Operations (BPO) partners, customers, trading partners, and other internal support teams. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities
 Resolve customer support tickets and order-related issues by applying established procedures, telecommunications expertise, and sound judgment while escalating non-standard situations as needed.
 Review, validate, and process telecommunications orders, including LSRs (non-LNP), ASRs, DSRs, and Broadband orders, ensuring accuracy and compliance with industry standards.
 Maintain accurate order information and status updates within internal systems to support operational efficiency and customer visibility.
 Communicate directly with customers and trading partners regarding order placement, escalations, service issues, and troubleshooting activities.
 Deliver a high-quality customer experience through timely, accurate, and professional support across multiple communication channels.
 Collaborate with internal teams to resolve complex issues, support system enhancements, and participate in testing and implementation activities.
 Conduct quality assurance reviews of billing files, customer orders, and vendor-processed work to verify accuracy, identify trends, and escalate recurring issues.
 Provide day-to-day operational guidance to domestic and international provisioning teams, lead transition calls, and support onboarding and training activities.
 Identify opportunities to improve processes, documentation, automation, and operational workflows that enhance efficiency, quality, and customer satisfaction.
 Support projects and automation initiatives designed to reduce manual effort, improve service delivery, and lower operational cost per touch.
 Required Knowledge and Experiences
 5+ years of experience in telecommunications, network operations, IT administration, customer service, or provisioning environments supporting LSRs (non-LNP), ASRs, DSRs, and Broadband circuits.
 Demonstrated experience supporting customers within a telecommunications environment while effectively partnering with internal teams, carriers, vendors, and external stakeholders.
 Strong understanding of telecommunications order management processes, industry standards, and service delivery workflows required to successfully process and troubleshoot customer orders.
 Proven ability to work independently using documented procedures while effectively prioritizing workloads, managing multiple responsibilities, and escalating issues when appropriate.
 Strong written and verbal communication skills with a demonstrated ability to deliver professional customer interactions and build productive working relationships.
 Required Technical Skills
 Salesforce, including reporting and case management functionality.
 Microsoft Excel, Word, Outlook, and other Microsoft Office applications for reporting, documentation, and customer communications.
 Experience using order management, ticketing, and telecommunications provisioning systems.
 Ability to analyze, validate, and reconcile billing and order data to ensure accuracy and completeness.
 We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:
 Knowledge of MEF (Metro Ethernet Forum) standards and carrier…