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Channel Partner Success Leader & Coach (SaaS

Job in Reston, Fairfax County, Virginia, 22090, USA
Listing for: Acumatica
Full Time position
Listed on 2026-08-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Bilingual, HelpDesk/Support, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 100000 - 120000 USD Yearly USD 100000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Channel Partner Success Leader & Coach (SaaS)

Acumatica in the USA is seeking a Customer Success leader to drive renewals, expansions, and high CSAT across our distribution. You will own escalations, collaborate across departments, and coach partner Customer Success Managers to excel in customer success.

The role requires 5+ years in SaaS/ERP with strong communication and the ability to work in a distributed, mostly telecommuted environment. You will influence policy, licensing support, and best practices to maximize customer outcomes.

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