Customer Care Specialist, Accommodations

Customer Care Specialist, Accommodations

Location:

Remote - CST preferred

Employment Type:

Temporary through December

About the Role

We are looking for motivated and detail-oriented Customer Care Specialists to join our client's team in the education sector. In this role, you will contribute to providing exceptional customer service, ensuring accurate data entry, and managing email correspondence for students and parents requiring accommodations for testing.

Responsibilities

• Handle advanced customer service cases related to accommodations for testing.
• Perform accurate data entry into databases, including Salesforce and Smartsheets.
• Manage email correspondence with clarity and professionalism.
• Collaborate with the Customer Engagement team to improve customer experience.

Requirements

• Solid customer service experience.
• Proficiency in data entry and written communication skills.
• Experience with Salesforce and Smartsheets.
• Attention to detail and accuracy in data handling.

Preferred Qualifications (if any)

• Familiarity with accommodations and/or disabilities is a plus.
• Experience working in a fast-paced environment.

Who We Are

SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?

• Explore opportunities
• Grow your career
• Be part of something global
• Your future starts here.