Ambassador, Customer Service​/HelpDesk, Customer Service Rep

Job Details

Job Location:

Reston, VA 20190

Education Level: None Salary Range: $17.00 - $17.50 Hourly Travel Percentage:
None Job Shift: Day

Under the supervision and direction of the MHS Manager or Team Lead,the Desk Ambassador helps patients and visitors find their way around the hospital and answers phone calls. This role also gives out visitor badges, provides general information, and works closely with hospital staff to make sure every guest has a positive experience.

• Greet all patients, guests, and staff as soon as they arrive
• Use prepared scripts to say hello and goodbye to every guest
• Provide room numbers to visitors whenallowedby hospital rules
• Complete visitor screenings and issue badges as required
• Give directions and answer basic questions about the hospital and surrounding campus
• Work as a team with other hospital staff to create a welcoming environment
• Help keep the reception area clean, organized, and comfortable
• Respond to questions and concerns kindly and respectfully
• Report any unsafe or suspicious behavior to hospital security right away
• Stay up to date on hospital safety and emergency procedures
• Keep the work area safe and neat by following company rules
• Keep patient and hospital information private,in accordance withHIPAA guidelines
• Do other tasks as needed or assigned by your manager
• Perform other duties as assigned

• High school diploma, GED, or equivalent experience
• Legally allowed to work in the United States
• Must pass a background check anda drugtest
• Able to read, write, and speak English clearly
• Must meet hospital health and immunization requirements
• Ability todemonstrateprofessionalism, with excellent communication and interpersonal skills
• Passion for customer service and attention to detailis important

• Regularly required to stand, walk, sit, use hands, talk, see, and hear
• Must be able to lift and/or move up to 50 pounds occasionally
• Must be able to push or pull someone in a wheelchair weighing between 100 and 350 pounds, sometimes over a long distance
• The abilityto work flexible schedules and extended hourssuch as weekends, holidays, or longer shiftsis sometimes required