Automation Service Technician - Chantilly, VA

Automation Servicer Engineer (ASE)

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory and, as needed, nationally. The ASE operates remotely without direct supervision and may conduct overnight travel on short notice, utilizing appropriate tools, test equipment, and schematic diagrams.

Sunday‑Thursday or Tuesday‑Saturday, 10 AM – 7 PM

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to KiestrA, Microbiology, Molecular, and LC/​MS.
• Generate revenue in collaboration with service and support teams, driving field service revenue through billable offerings such as preventive maintenance and equipment moves.
• Lead customer expectations by communicating work performed and providing follow‑up plans if needed.
• Collaborate with customers to proactively schedule and complete system upgrades as needed.
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition per policy.
• Demonstrate good judgment in the utilization of the company credit card while adhering to expense guidelines.
• Travel includes scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on‑call rotation (approximately every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Maintain a professional appearance at all times.
• Participate in vendor credentialing programs and complete requirements to gain and maintain access to customer facilities. Must possess a Real .

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related disciplines, or 10+ years of relevant experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings.
• Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems and the ability to communicate with customer IT personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

• Expertise in robotics.
• Experience with Liquid Chromatography (LC) and Mass Spectrometry (MS) instrumentation.
• Knowledge of Lab Information Systems (LIS) and database management.
• A+, Microsoft or Cisco accreditation advantageous. Understanding of basic computer security concepts and standard processes.
• Excellent verbal and written communication skills.
• Outstanding customer service and soft skills.
• Must possess and maintain a valid state‑issued Real r's license with at least 3 years of driving history meeting BD’s auto safety standards.

• Lift 30 to 40 lb. objects from floor to chest level.
• Turn manual sockets, crescent wrenches, and screwdrivers repeatedly during an 8‑10 hour day.
• Sit, kneel, squat, bend, and stand repeatedly during an 8‑10 hour period to assemble and repair instrument suites.
• Push and pull objects weighing up to 70 lb.
• Perform fine motor tasks while reaching over an 8‑10 hour day.
• Carry a 30 lb pack on your back for up to 1 hour.
• Drive distances of up to 6 hours in adverse weather conditions.
• Climb portable ladders and step stools.
• May require wearing a respirator while servicing equipment; must pass a fit test and annual spirometry.

Primary work location: USA, VA – Reston.

Hourly pay range: $29.70 – $47.50 USD.

Some positions at BD require proof of full COVID‑19 vaccination. Requests for accommodation will be considered pursuant to applicable law.

Becton, Dickinson, and Company is an Equal Opportunity Employer and does not discriminate on the basis of any protected characteristic.