SME Task Lead – Unified Communications

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees.

SME Task Lead – Unified Communications

• Responsible for planning, developing, and implementing the organization’s telecommunications infrastructure
• Installs, configures, maintains, supports, and optimizes all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments
• Analyzes and resolves telecommunications circuit issues in a timely and accurate fashion, and supports user needs where required
• Manages and administers entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems
• Develops long‑range telecommunications development plans in accordance with stated business strategy
• Designs and oversees telecommunications projects with a goal to improving or expanding the current infrastructure
• Develops, implements, and maintains policies, procedures, and training plans for telecommunication systems administration and appropriate use
• Develops telecommunications procurement plans by reviewing previous history, market conditions, and specifications or technical data packages
• Proposes telecommunications contract recommendations based on current usage, future needs, and customer requirements
• Formulates and develops communications requirment and design standards
• Performs complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks
• Provides technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop‑back tests, LAN/WAN performance monitoring and terminal failure determination
• Provides hardware and software installation and configuration support
• Procures and manages a variety of telecommunications supplies and services
• Receives, organizes, and maintains telecommunications contract documentation
• Manages telecommunications contract procurements and renewals
• Works with end‐users to establish service level agreements (SLAs) based on user requirements
• Assesses need for any system reconfigurations, makes recommendations, and executes them as required
• Conducts research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts
• Interacts and negotiates with vendors, outsource rs, and contractors to secure communications products and services in a timely and professional manner
• Administers all contracts for telecommunications equipment and services
• Administers add, move, and change requests from end‑users as well as new line installations as required
• Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
• Generates telecommunications usage and inventory reports as required
• Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems

MINIMUM REQUIREMENTS:

• Bachelor’s Degree or equivalent related experience
• 4 - 9 years experience
• This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, Cisco CCNP Routing and Switching certification or…