Field Applications Engineer – Special Programs

Trellis Ware launched in 2000 with an innovative culture striving to push technological boundaries in wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small‑form‑factor radio products to fully integrated solutions.

At Trellis Ware, we connect passion with purpose and together we make an impact on our careers, our company, and the world. If you love to innovate and collaborate in a dynamic environment where boundaries are being pushed, you belong at Trellis Ware.

As a primary technical point of contact for Trellis Ware’s customers, the FAE supports new business capture and ongoing customer relationships. The FAE provides technical expertise, advises on integration projects, demonstrates new products, and offers on‑site subject‑matter expertise during large‑scale field exercises. The role collaborates with end users, vendors, and internal product development teams to maximize product effectiveness and generate new applications.

• Provides pre‑sales, post‑sales, and customer support for all Trellis Ware product offerings onsite and remotely.
• Delivers custom‑tailored communications solutions for customers’ specific systems.
• Generates new applications of Trellis Ware products by collaborating with end users, vendors, and the internal product development team.
• Identifies customer issues with Trellis Ware products and works closely to resolve them.
• Adapts standard TSM product offerings to specific customer use cases and provides guidance on implementation.
• Offers technical support to help customers understand advanced product features for complex use cases.
• Identifies risks in fielded products or products under development that could negatively impact the customer.
• Provides Voice of the Customer (VoC) input to the product development process, capturing expectations, preferences, and aversions.
• Communicates needed feature changes or updates to the Product Management Team.
• Communicates customer issues and feedback on field operation of Trellis Ware products to stakeholders, including both successful and unsuccessful system integrations, and may provide workaround solutions.
• Translates lessons learned in the field into design/development improvements for the appropriate team.
• Clarifies customer expectations of Trellis Ware products and use‑case profiles to aid in product and documentation development.
• Consults and supports sales and business development leads in securing new business, troubleshooting products, performing demonstrations, and contributing to trade‑show booth interactions.
• Conducts field demonstrations, product training, integration with third‑party accessories (antennas, headsets, power sources, cameras, microphones, etc.), applications (voice, IP data, video, etc.), and product documentation, with a strong emphasis on IP networking.
• Crafts and delivers technical presentations of Trellis Ware offerings to new and existing customers.
• Develops relationships with team members built on trust and respect.
• Performs other related duties as assigned.

• Four‑year technical degree or military‑related service experience equivalent.
• Minimum of 7 years of related experience in the market or technology segments identified; 10+ years of relevant experience preferred.
• Track record in fielding, integration, and troubleshooting networked communications products.
• Track record of communication system deployments in applicable market segment(s).
• Experience in U.S. Special Forces, U.S. Military, and/or commercial specialty communications communities highly desired.

• Strong understanding of IP data, addressing schemes, IP switches/router interfaces, gateway functionality, TCP/UDP protocols, and best methods for transfer over data pipe.
• In‑depth understanding of military and public safety tactical network infrastructure and the deployment practices of Public Safety, USSOCOM, Army, Navy, Air Force, and other government agencies.
• Strong documentation skills and proficiency with PC office applications.
• Ability to integrate communications products with…