Senior Field Applications Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

CRFS (Cambridge Radio Frequency Systems) is a global leader in RF spectrum monitoring, direction finding, and geolocation technology. Founded in 2007, CRFS designs, builds, programs, and deploys advanced hardware and software solutions that enable military operators, national security agencies, spectrum regulators, and system integrators to detect, identify, and exploit RF signals in the most complex and contested electromagnetic environments. Their RFeye ecosystem delivers actionable RF intelligence and full‑spectrum situational awareness across fixed, mobile‑tactical, airborne, and in‑building deployments.

CRFS seeks a versatile and proactive Senior Field Applications Engineer (FAE) to serve as the primary technical bridge between our engineering team and our diverse customer base. In this role, you will provide expert‑level support, hands‑on training, and troubleshooting for complex RF systems and networked solutions. The position is based at CRFS’s U.S. headquarters in Reston, VA, and is a hybrid role.

• Customer Support:
  Provide high‑tier technical assistance remotely and on‑site to ensure mission success for a diverse range of CRFS customers.
• Technical Training:
  Maintain and deliver comprehensive training to end users, ranging from basic system and software operation to advanced system use.
• Diagnostic Troubleshooting:
  Perform diagnostics and high‑level repairs on CRFS equipment both in the office and in the field.
• Field Integration and Support:
  Deploy to customer locations to support, configure, and assist with the installation of CRFS equipment.
• Technical Reports:
  Develop test plans and summary project reports to support customer exercises and field activities.
• Sales Support:
  Support Sales Teams with system capability demonstrations and technical advice to advance sales objectives.
• Inventory Management:
  Proactively manage all demonstration equipment and inventory to ensure it is calibrated, updated, and ready for deployment at all times.
• Feedback Loop:
  Act as the voice of the customer, relaying field data and feature requests back to the appropriate internal teams to drive product improvement.
• Travel Requirement:
  Up to 50% travel, primarily domestic with some international, to customer sites and trade events.

• Autonomy:
  We trust our FAEs to be the face of the company and manage their field schedules effectively.
• Growth:
  Constant exposure to cutting‑edge RF technology and professional development opportunities.
• Impact:
  Support critical missions and ensure our customers have the technical edge they need.

• RF Expertise:
  Solid understanding of RF concepts (frequency, power, spectrum analysis) and proficiency with test equipment such as spectrum analyzers, network analyzers, and multimeters.
• Degree: B.S. in electrical engineering, telecommunications, or a related technical field (relevant military technical school experience will be considered in lieu of a degree).
• Experience:
  
  5 years of relevant experience.
• ESD
  
  Skills:
  
  Experience working on static‑sensitive equipment in ESD‑controlled environments.
• Networking Knowledge:
  Basic to intermediate networking skills (TCP/IP, subnets, VLANs, and hardware configuration).
• Technical Literacy:
  Excellent computer skills, including proficiency with specialized software and standard OS environments.
• Soft Skills:
  
  Exceptional oral and written communication skills; ability to explain complex technical concepts to non‑technical stakeholders.
• Adaptability:
  Proven ability to learn new technologies rapidly and the discipline to work effectively with minimal supervision.
• Mobility:
  Willing and able…