Senior Account Manager - Global

Job Specification

• Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions.
• Ensure suitably experienced staff are in place in each location.
• Implement a Global Payments Policy that is aligned with the Group’s Anti-Fraud Policy as well as SOC and ISAE requirements.
• Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies.
• Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group.
• Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams.
• Establish Service Level Agreements ("SLA") and ensure alignment with client SLA’s and deliverables.
• Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented.
• Source and manage the adoption of a global payment hub solution.
• Establish KPI’s and provide regular reporting to Stakeholders on transaction volumes, SLA’s etc.
• Enable a culture of continuous improvement with a passion for addressing control weaknesses.

• At least 15 years of relevant professional experience, either in the financial services fund industry or banking.
• Bachelor / master's degree in accounting, finance, or economics.
• Management experience, overseeing a large multi-jurisdictional team.
• Excellent organizational, communication and interpersonal skills and a truly client servicing mindset.
• Proven experience in managing multiple stakeholders and delivering on commitments.
• Experience with Payment/Banking technology solutions and platforms.
• Excellent communication skills and a truly client servicing mind set with client facing experience.
• Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment.
• Good interpersonal skills, and sense of teamwork.
• Committed to self-improvement and staff development.