Account Manager - Closed Ended

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry‑changing realities.

For our business, for clients, and for you.

AVP will act as a client‑facing leader and stakeholder manager, ensuring exceptional investor servicing and seamless coordination across internal and external partners. This role combines technical fund accounting expertise with relationship‑management skills, driving accuracy, timeliness and transparency in all deliverables. The AVP will be the primary escalation point for LP inquiries, audit coordination, and bespoke reporting, while supporting operational excellence and process improvements.

• Serve as key contact for LPs, GPs, and Investor Relations teams, managing complex queries, bespoke reporting requests, and side‑letter obligations.
• Maintain high‑touch communication standards, ensuring proactive updates on capital calls, distributions, valuations, and fund performance.
• Partner with Deal Teams, Legal, Compliance, Tax, and external auditors/administrators to ensure timely and accurate information flow.
• Lead audit coordination, managing deliverables, timelines, and issue resolution with external auditors.
• Drive investor experience enhancements, including dashboard reporting, SLA adherence, and feedback loops.

• Oversee quarterly and annual financial statements under US GAAP/IFRS, including partner capital accounts and waterfall allocations.
• Review and approve capital activity (calls, distributions, equalizations) and ensure compliance with side letters and bespoke investor economics.
• Support valuation processes and ensure accurate application of ASC 820/IFRS 13 fair value principles.
• Ensure regulatory reporting compliance (Form PF, Annex IV, FATCA/CRS) and partner with Tax for investor tax packs.

• Implement and monitor internal controls, reconciliations, and exception management to maintain audit readiness.
• Identify and execute process improvements to reduce cycle times and enhance reporting accuracy.
• Support system optimization initiatives (Investran, eFront, Allvue) and automation projects for investor reporting.

• Manage and mentor a team of analysts and senior analysts, ensuring strong technical capability and client service orientation.
• Foster a culture of accountability, responsiveness, and continuous improvement.

• Client Service: SLA adherence for investor queries, LP satisfaction scores, audit outcomes.
• Timeliness & Accuracy:
  On‑time delivery of financial statements, capital activity, and bespoke reports.
• Stakeholder Engagement:
  Positive feedback from IR, Deal Teams, and external auditors.
• Process Efficiency:
  Reduction in manual reconciliations, improved turnaround times.
• Team Development:
  Training completion, engagement scores, and retention metrics.

• Bachelor’s/master’s in accounting/finance; CPA/ACA preferred.
• 10+ years in private equity fund accounting or alternatives, with strong client‑facing experience.
• Expertise in US GAAP/IFRS, waterfall mechanics, carried interest, and investor…