Assistant Banking Center Manager

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement - it is the secret sauce of our organization!

Our values live at the core of all that we do - Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. ("MVB Financial" or "MVB"), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker "MVBF." Through its subsidiary, MVB Bank, Inc. ("MVB Bank") and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States.

For more information about MVB, please visit  .

Candidates must reside in one of the following states:
West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

ABOUT THE ROLE

The Assistant Banking Center Manager role is a multipurpose role that includes service, operations,and customer experience. A top priority of this role is tomake clients feel welcome andtoestablishrelationships by providinganextraordinaryclientexperiencewith every interaction.

This role primarilyisthe back-up to the Banking Center Manager and ensures the branch is running smoothly and efficiently to allow the Banking Center Manager to develop client relationships and sales within their designated portfolio.

This role has a focus on the day-to-day operations within the banking centeras well as being the point of contact for the bankers.

This role will be expected to complete and/or ensure all operational functions within the branch are completed per the Core Operations guidelines.

WHAT YOU’LL DO

• Master account opening process as well as any maintenance needs of clients.
• Be the expert within the banking center for any operational, procedural, or customer service issues with the ability to make quick decisions and answer simple to difficult questions.
• Ability to perform oroversee onthe job training forRBIand RBIIrolesin relation to transaction processing, account opening and maintenance, product knowledge, service standards, procedures, customer issue resolution, operational policies,sales,etc.
• Expert with onboarding sophisticated product lines such as commercial clients and treasury clients.
• Proficient in technical skillsin relation to computer programs used toassistclients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Superior leadership skillsin sales, service, operational efficiency, riskapplicationsand internal control whichmeetsbankobjectivesfor designated location.
• Demonstrateandencourageculture withinbranchinwhich quality and continuous improvement on all performance accountabilities are understood and utilized.
• Develop new business and personal relationships while also focusing onretentionof existing clients.
• Ensure and/or perform NSF processing and customeroutreachfor items that need to bedecisionedand that such decisions follow all procedural guidelines.
• Adhere to,mentor, and monitor team members inbank security, complianceproceduresand internal/operational risk control sin accordance withall applicable regulatory standards, requirements, and policies.
• Communicate and coach the branch staff onoverall companyobjectivesas well as individual departmental objectives. Work with team and management to achieve stated objectives.
• Collaborate with Banking Center Manager to ensure issues within the branch are addressedtimelyand remediation is conducted to prevent further issues/errors.
• Work with Banking Center Manager to ensure wins are celebrated with the team and that a positiveteammorale is maintained.
• Lead an atmosphere of collaboration across departmental areas to encourage teamwork across business lines as well asmaintaininga positive work environment between different departments within the bank.
• Actively engage in training and learning opportunities to improve bank processes and personal understanding of position and future goals.
• Multi-task and offer a supportive team perspective.
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed.
• Assist branch team with operating within guidelines for cash balancing and error resolution.
  
  Ensure any issues with cash balancing or error resolution are cleared upandreported onin a timely manner.
• Master, mentor,and/or perform operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing,audits, alarm testing, daily/monthly documentation, facilities audit,etc.
• ConsistentlydemonstrateMVB Core Values.
• Activelyparticipatein community relationsevents/activities(CRA).
• Maintain professionalism with clients at every touchpoint.

EDUCATION & WORK…