Human Service Worker III

This listing closes on 9/11/2026 at 11:59 PM Eastern Time (US & Canada).

Employer

Fairfax County

Salary

$63,732.03 - $ Annually

Location

LAKE ANNE PROFESSIONAL BLDG, 11484 WASHINGTON PLAZA, WEST, RESTON (EE34), VA

Job Type

FT Hourly W BN

Job Number

26-01319

Department

Family Services

Opening Date

08/29/2026

Closing Date

9/11/2026 at 11:59 PM Eastern Time (US & Canada)

Pay Grade S22 Posting Type Open to General Public

• Description
• Benefits
• Questions

Positions are assigned to the Public Assistance & Employment Services Division within the department. Telework eligible up to 60% of the work week after first 30 days of employment. This position serves as a senior-level eligibility worker and manages complex cases. Performs comprehensive assessment of medical and financial needs to ensure the clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief and/or Refugee Cash Assistance programs.

Applies, explains, and interprets complex federal, state, and local policies to clients, service providers, the public, and/or other interested parties. Works with clients to assist with gathering information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessments to aid in making appropriate referrals to other service areas as needed.

Serves as a policy expert to less experienced staff. Identifies gaps in service delivery and participates in activities designed to improve overall efficiency for the division. Assists supervisor with duties that include training, mentoring, and reviewing the work of less experienced staff. Provides unit coverage as needed on behalf of the supervisor. Uses complex state and local IT systems as well as Microsoft Office Suite applications (Word, Excel and Outlook) in daily work to document, obtain, and verify information, and to generate reports.

Note:

This job announcement will be used to fill multiple full-time Human Service Worker III positions across the PAES office locations. Hybrid telework schedule is optional.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Maintains knowledge of current public assistance and employment policies and applies, explains and interprets complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
Performs client needs assessment to aid in making appropriate referrals to other services;
Works with clients to assist with gathering of information necessary to establish eligibility;
Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
Ensures timely processing of applications to meet client needs and program policy mandates;
Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients, service providers, attorneys, the public, and other interested parties;
Assists clients in obtaining the resources necessary to meet emergency needs;
Assists the supervisor with duties that may include training, coaching, and reviewing the work of less experienced staff;
Serves as policy expert in one or more program areas, providing guidance, direction, and information to other staff;
Assist in the development of service strategies.