Patient Experience Coordinator

Are you outgoing, organized, and energized by helping people?

Reston Dermatology + Cosmetic Center is seeking a Patient Experience Coordinator to join our growing team. As one of the first people our patients interact with, you’ll play a critical role in creating an exceptional patient experience while helping patients navigate both medical dermatology and cosmetic services.

This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in healthcare, aesthetics, patient care, sales, marketing, or practice management.

This is not a traditional receptionist position.

Success in this role requires strong communication skills, initiative, problem-solving ability, and a genuine passion for creating exceptional patient experiences.

• Positive, energetic, team-oriented culture
• Modern dermatology + cosmetic practice
• Exposure to both medical dermatology and aesthetics
• Opportunities to learn new skills and take on additional responsibilities
• Cosmetic treatment + skincare product perks
• Comprehensive benefits package
• Meaningful work helping patients look + feel their best

Many of our team members have used their experience at Reston Dermatology + Cosmetic Center as a launching point for future careers in healthcare and aesthetics. Over the years, former team members have gone on to become medical assistants, aestheticians, physician assistants, physicians, and practice leaders.

While this role is not part of a large corporate hierarchy, it offers valuable exposure to patient care, healthcare operations, cosmetic medicine, sales, marketing, and practice management. For motivated individuals, it can provide a strong foundation for future professional growth.

• Welcome and assist patients throughout their experience with our practice
• Answer incoming calls and respond to patient inquiries
• Schedule appointments and consultations
  
  Educate patients about our services, treatments, and skincare products
• Convert inquiries into scheduled appointments
• Check patients in and out and process payments
• Verify insurance benefits
• Utilize CRM and patient communication systems
• Help create an exceptional patient experience at every interaction
• Support the daily operations of a busy dermatology + cosmetic practice

The ideal candidate is:

• Friendly, upbeat, and professional
• Highly organized and detail-oriented
• Dependable and punctual
• Comfortable building relationships with patients
• Service-minded with a genuine desire to help others
• Self-motivated and proactive
• Curious and eager to learn
• Comfortable working in a busy, fast-paced environment

• Customer service experience
• Front desk or administrative experience
• Sales experience
• Experience in a medical, dental, cosmetic, hospitality, or retail environment

• Insurance verification experience
• Medical billing experience
• Experience with CRM systems
• Social media or marketing experience

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Employee assistance program
• Employee discounts
• Cosmetic treatment + skincare product perks

If you’re looking for an opportunity to develop valuable healthcare and business skills, build meaningful relationships with patients, and become an important part of a high-performing team, we’d love to hear from you.