Insurance Authorization Specialist

VSI (formerly the Virginia Spine Institute), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking an Insurance Authorization Specialist to join our team. This role is responsible for obtaining prior authorization for various medical procedures, services, and medications. This is a full-time position working out of our Reston office. The position offers competitive pay, full benefits, a 401k plan with a company match, and three weeks of paid time off.

The ideal candidate will have exceptional customer service skills and phone etiquette.

• Facilitate prior authorization for a variety of services (surgery, injections, medications, imaging, etc.) in a timely manner and work efficiently to secure final approval.
• Ensure all pertinent medical documentation is accurate and complete prior to authorization submission.
• Coordinate with workers' compensation case managers to streamline authorizations for care.
• Track and monitor prior authorization status throughout the insurance approval process.
• Utilize a thorough working knowledge of insurance plans and medical policies to complete prior authorization requirements.
• Coordinate with clinical staff during the prior authorization process to include notification of approvals and denials, and facilitate appeals and peer‑to‑peer reviews with the payer.
• Verify insurance benefits.
• Work directly with the Director of Billing to identify trends in denials and opportunities for improvement in the authorization process.
• Provide superior customer service when communicating with patients to resolve all inquiries regarding insurance authorization requirements.

• Bachelor's degree in business or a related field.
• 1–3 years of billing or authorization experience in the healthcare industry.
• Familiarity navigating the appeals process with insurances and external agencies.
• Solution‑oriented problem solver with strong organizational skills.
• Strong multitasking ability and attention to detail.
• Proficient oral and written communication skills—articulate, professional, and friendly.