Banquet Server

position summary

the company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The banquet server is responsible for ensuring that all food and beverage service for functions in the banquet department are served according to standards.

the ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of banquet preparations and operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends the importance of complying with applicable federal, state, and local health and safety regulations.

Has at least 1 year experience as a banquet server, server in an upscale restaurant, or full-service hotel.

banquet servers should be available for flexible work hours (weekends and extended eight-hour days) and variable schedules (days, nights, weekends, holidays, etc.).

reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary duties and responsibilities include, but are not limited to, the following:

• promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• reports any deviations from policies, procedures, brand standards and regulations to management.
• complies with all guest service basics such as uniforms, nametags and proper guest greeting.
• knowledgeable on hotel facilities and services to assist guests as appropriate.
• ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• impresses guests with quality and timely service in a pleasant and friendly manner.
• maintains complete knowledge of and complies with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members, however busy and whatever time of day; be familiar with all hotel services/features and activities to respond to guest inquiries accurately.
• responds in positive, calm tone to guest and team members at all times.
• resolves guest complaints, ensuring guest satisfaction.
• monitors and maintains cleanliness, sanitation and organization of assigned work areas.
• maintains complete knowledge of and strictly abides by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• transports necessary supplies from storage areas to service area.
• folds napkins, sets linen/skirting on tables.
• sets tables according to service standards.
• sets up all condiments and beverages.
• ensures a sufficient supply of all silverware, glassware and chinaware for service.
• greet guests as they arrive and assists them with seating at tables.
• monitors surrounding and reports concerns to supervisor.
• opens and serves wine/champagne bottles.
• carries 10 or more meals on a banquet tray per hotel standards.
• serves all food courses and beverage items to guests in accordance with function requirements and hotel standards.
• removes all tabletop items, linen and equipment from the function room as designated by function requirements.
• assists in setting up, monitoring, refreshing and breaking down all events according to group requirements.
• completes closing side duties.
• attends training, meetings, and other department events, as scheduled.
• all other duties as assigned by manager or supervisor.

• high school diploma or ged
• one or more years of related experience
• familiarity with hospitality industry practices preferred

• special knowledge or skills necessary for this position: minimum legal age to serve alcoholic beverages
• knowledge of workplace safety procedures
• licenses, certification or registrations required for this position
• n/a

ability to understand and provide friendly guest service. Ability to understand and comply with proper food preparation, cooking, handling and storage. Ability to understand and comply with kitchen sanitation, safety and equipment usage. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a phone and other office equipment.

Attention to detail with good organizational and efficient time management skills.

consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the…