Human Resources Manager

Location:

1939 Roland Clarke Pl. Suite #300, Reston, VA (Hybrid) About ARK:

ARK Solutions, Inc. is an established IT staffing and consulting company supporting public- and private-sector clients across the United States.

• We are seeking a hands-on U.S. HR Manager to support ARK's consultants and internal employees.
• This person will own complex U.S. HR matters, consultant care, employee-relations support, compliance, immigration coordination, benefits and payroll coordination, onboarding and offboarding oversight, and HR process improvement.
• The U.S. HR Manager will also work closely with ARK's India-based HR support team, which handles routine documentation, Job Diva updates, onboarding, offboarding, follow-up, and operational execution.
• This is not a purely strategic HR role and not a basic paperwork position. We need someone who understands U.S. HR, communicates well with employees and consultants, handles sensitive situations responsibly, and follows issues through to resolution. ARK already has established processes and systems. The successful candidate will learn ARK's operating model, manage it reliably, and improve it where appropriate.

• Serve as the primary U.S. HR contact for consultants and internal employees.
• Handle complex HR questions, consultant concerns, and employee-relations matters.
• Oversee U.S. onboarding and offboarding processes.
• Review documentation, work authorization, I-9/E-Verify, background checks, assignment records, and Job Diva data.
• Coordinate work orders, assignment changes, extensions, and employment documentation.
• Coordinate immigration matters with employees, leadership, and external counsel.
• Support benefits administration, open enrollment, payroll coordination, and vendor communication.
• Assist with policy interpretation and employee documentation.
• Conduct personnel-file and HR-system audits.
• Manage and support India-based HR personnel performing U.S. HR processes.
• Establish clear handoffs, checklists, and escalation procedures.
• Monitor unresolved issues, compliance deadlines, documentation gaps, and recurring errors.
• Provide regular updates and recommendations to leadership.
• Maintain confidentiality and professional judgment.

• 5+ years of relevant U.S. HR experience preferred.
• Strong candidates with 4+ years may be considered.
• Experience supporting U.S. employees, consultants, contractors, or staffing operations.
• Staffing, consulting, professional services, technology, or multi-state workforce experience preferred.
• Employee-relations and consultant-support experience.
• Onboarding, offboarding, compliance, and personnel-file experience.
• Immigration coordination experience preferred.
• Benefits, open enrollment, payroll coordination, and HR-vendor experience.
• Job Diva, Bullhorn, HRIS, HRMS, ATS, or comparable system experience.
• Experience working with offshore or India-based HR support preferred.
• Excellent written and spoken English.
• Strong organization, discretion, judgment, and follow-through.
• Comfortable working remotely and independently.

The right person will be practical, mature, service-oriented, and willing to handle both sensitive conversations and detailed operational work.

• This person will handle complex U.S. HR matters, consultant care escalations, employee-relations support, compliance, immigration coordination, benefits and payroll coordination, onboarding and offboarding standards, and oversight of India-based U.S. HR execution.
• The India-based Senior U.S. HR Specialist will handle routine onboarding, offboarding, documentation, Job Diva updates, follow-up, and backup processing. The U.S. HR Manager will establish standards, handle exceptions, review work quality, make informed decisions,…