Scrum Master

Description

Synergy Business Innovation & Solutions is a premier implementer of cutting‑edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy's core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low‑Code/No‑Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re‑Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short‑term, and long‑term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy, you'll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company‑funded certification opportunities, education reimbursement, and a general open‑door policy so that you have support when you need it. Our team is eager to learn, fast‑paced, and quality‑driven—if that sounds like you, Synergy has a position for you!

Provide effective leadership as a Scrum master for multiple development scrum teams using SAFe Agile processes while providing guidance/oversight for release planning, including collaboration and communication with the operation's team to keep current on deployment readiness. Work with Scrum teams to ensure that the principles of the Scrum methodology are protected including scrum ceremonies.

This position is designated as work‑from‑home. However, we do require the Scrum Masters to travel for 1 week per quarter (4 times a year) for our quarterly planning events. These are 3‑day events, and the Scrum Master is a key position that we prefer to have in person leading the team's planning sessions. WFH hours need to align with CST or MTZ business hours.

• Customer service oriented.
• Excellent written, verbal, and interpersonal communication skills, presentation skills.
• Adaptable, dependable, and independent.
• Detailed orientated across multiple different teams, while keeping in mind the larger picture.
• Outstanding time management skills to organize and manage multiple priorities.
• Ability to understand complex issues, use independent judgment to identify problems and facilitate/recommend resolution.
• Prepare reports and present to all levels of management.
• Conduct appropriate scrum ceremonies (daily stand‑up meetings, retrospectives, sprint planning sessions, etc.)
• Provide guidance to scrum teams on internal and external communication, how to improve transparency, and how to be self‑organized and self‑managed.
• Sufficient level of technical background to provide leadership to development teams to find creative solutions for difficult issues.
• Successful mentor to team members on Agile methodologies and ability to provide performance feedback.
• Effectively communicate changes within the organization and relevant project information to scrum team members and stakeholders and coordinate and communicate milestones and deliverables.
• Identify requirements from a variety of stakeholders and facilitate PI planning meetings with stakeholders and scrum teams to groom backlog, refine features, and estimate stories.
• Shield scrum teams from outside distractions, impediments, and maintain focus on completing the committed product backlog items.
• Ability to triage scrum team issues based on priority, impact, risk, and release timing.
• Ability to develop and foster teamwork and facilitate team dynamics.
• Able to gauge team performance, identify areas for growth, promote continuous improvement/productivity and foster innovation.
• Maintain product knowledge to increase efficiency in delivery of all product deliverables.

• Certified Scrum Master Professional (CSP) or Professional Scrum Master (PSM) certification.
• 3+ years with SCRUM Master experience leading agile scrum teams…